Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via calls, emails, and chats while resolving queries and providing support.
- Company: Join a growing security company with a vibrant team in Newcastle.
- Benefits: Competitive salary, performance bonuses, training, and employee perks.
- Why this job: Make a difference by helping customers and ensuring positive experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy clear career progression in a dynamic work environment.
The predicted salary is between 22000 - 30000 £ per year.
Customer Service Agent
An established and growing company in the security sector is looking for enthusiastic Customer Service Agents to join their Newcastle-based team.
Key Responsibilities:
- Handling incoming calls, emails, and chats from existing customers
- Resolving queries and providing product and service support
- Managing customer accounts and updating records accurately
- Ensuring each interaction is a positive one that reflects our brand
- Working closely with internal teams to resolve technical or service issues
What We’re Looking For:
- Strong communication and interpersonal skills
- A genuine passion for helping customers
- Ability to work in a fast-paced, dynamic environment
- Tech-savvy and able to learn systems quickly
- A positive, can-do attitude and team spirit
What’s On Offer:
- £26,133 base salary with performance-based bonuses
- Full training and ongoing coaching
- Clear career progression opportunities within a growing company
- Employee benefits including pension, healthcare, and discounts
- Vibrant office environment
Working Hours: 9:00 AM – 6:00 PM, Monday to Friday
Ready to start your Verisure journey? Apply now and become part of our mission to protect what matters most!
[Insert application link or email]
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Industries: Security and Investigations
Get notified about new Customer Service Advisor jobs in Newcastle Upon Tyne, England, United Kingdom.
#J-18808-Ljbffr
Customer Service Adviser employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and chats, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with common customer service tools and software. Mention any relevant experience during your interviews to demonstrate that you can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you genuinely care about helping customers and making their experience positive.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match what we're looking for. Mention your strong communication skills and any tech-savvy experiences you've had!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Greenbean
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission in the security sector will help you align your answers with what they’re looking for in a Customer Service Adviser.
✨Showcase Your Communication Skills
As a Customer Service Agent, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively resolved customer queries or issues.
✨Demonstrate Your Tech Savviness
Since the role requires being tech-savvy, be prepared to discuss any systems or software you’ve used in previous jobs. If you can, mention how quickly you adapted to new technologies, as this will show your ability to learn systems quickly.
✨Emphasise Your Positive Attitude
A positive, can-do attitude is essential for this role. Be sure to convey your enthusiasm for helping customers and working in a team. Share stories that highlight your team spirit and how you’ve contributed to a positive work environment.
