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- Tasks: Support the Customer Experience team with administrative tasks and ensure smooth operations.
- Company: Join a dynamic company in the energy sector focused on excellent customer service.
- Benefits: Enjoy 25 days holiday, a yearly bonus, flexi-time, gym access, and social events.
- Why this job: Perfect for building your career in a supportive environment with growth opportunities.
- Qualifications: Strong organisational skills, attention to detail, and basic computer literacy required.
- Other info: Ideal for self-motivated individuals who enjoy teamwork and accuracy.
The predicted salary is between 18000 - 30000 £ per year.
Looking to grow your skills in a supportive and fast-paced environment? We’re seeking a reliable and detail-oriented Service Delivery Administrator to join a busy Customer Experience team in Bury. This role is ideal for someone who enjoys working behind the scenes to keep everything running smoothly — providing essential support to ensure top-notch customer service. Whether you’re building a career in operations, administration, or customer service, this is a great opportunity to develop your experience in the energy industry.
Working hours: Monday to Friday, 8:30am – 5:00pm
Salary: £25,000 + bonus + benefits
What’s in it for you:
- 25 days holiday
- Yearly bonus (based on company and personal performance)
- Flexi-time scheme
- Free on-site parking
- Wellbeing support
- Access to an on-site gym
- Exciting social and team-building events
Key Responsibilities:
- Provide administrative support to the Service Delivery Coordinators
- Process Change of Tenancy (COT) requests within agreed SLAs
- Assist in resolving billing issues raised by managing agents
- Support the billing team with administrative tasks when needed
- Ensure accurate and complete data entry across internal systems
- Assist with the preparation and delivery of Managing Agent reports
- Support ad hoc requests from Service Delivery Coordinators
- Help deliver excellent aftersales support and customer care
- Contribute to both regular and ad hoc reporting
What we’re looking for:
- Strong organisational skills and ability to prioritise effectively
- Self-motivated and proactive
- Clear verbal and written communication skills
- Confident with numbers and basic arithmetic
- Computer literate, particularly with Excel and Outlook
- Excellent attention to detail
- Comfortable working independently and as part of a team
It’d be great if you also have:
- Experience working in the energy industry
- At least 12 months administrative experience
- Excellent attention to details
- Exposure to account management or a similar support role
Ready to apply? If you’re a team player who thrives on organisation and accuracy, click ‘apply now’ — we’d love to hear from you!
Customer Service Administrator employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the energy industry. Understanding the basics of how it operates and common terminology will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills. Since the role requires computer literacy, particularly with Excel, being able to demonstrate your proficiency in data entry and basic functions can give you an edge over other candidates.
✨Tip Number 3
Prepare examples of your organisational skills. Think of specific instances where you've successfully managed multiple tasks or projects, as this will illustrate your ability to prioritise effectively in a fast-paced environment.
✨Tip Number 4
Showcase your communication skills. Be ready to discuss how you've effectively communicated with team members or clients in previous roles, as clear verbal and written communication is key for this position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Administrator role. Emphasise your organisational skills, attention to detail, and any administrative experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as providing administrative support and resolving billing issues, and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, clearly outline your strong organisational skills, ability to prioritise, and proficiency with Excel and Outlook. Use examples from your past experiences to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Greenbean
✨Showcase Your Organisational Skills
As a Customer Service Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've effectively managed multiple tasks or prioritised your workload in previous roles.
✨Demonstrate Attention to Detail
This role requires excellent attention to detail. During the interview, highlight instances where your meticulous nature has led to successful outcomes, such as catching errors or improving processes.
✨Communicate Clearly
Clear verbal and written communication is key in this position. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've communicated effectively with colleagues or customers in the past.
✨Familiarise Yourself with the Energy Industry
While not mandatory, having some knowledge about the energy industry can set you apart. Research current trends and challenges in the sector, and be prepared to discuss how your skills can contribute to the company's success in this field.
