At a Glance
- Tasks: Investigate and resolve financial complaints while delivering excellent customer service.
- Company: Join a fast-paced financial services company with a focus on remote work.
- Benefits: Enjoy 28 days holiday, mental health support, and retail discounts.
- Other info: Flexible working hours and genuine career progression opportunities await you.
- Why this job: Make a real difference in customers' lives from the comfort of your home.
- Qualifications: 12 months experience in complaints handling within a regulated environment.
The predicted salary is between 30000 - 30000 € per year.
Banking & Financial Services (Remote) Work from Home (UK)
From £30,000 per annum | Full Time (40 hours)
Whats in it for you?
- Fully remote working
- 28 days holiday (rising to 30 days with service)
- 24/7 Employee Assistance Programme & mental health support
- Pension scheme & life assurance
- Retail discounts & perks platform (major UK brands, tech & more)
- Cycle to Work scheme
- Genuine career progression & development opportunities
- Recognition & referral bonus schemes (earn up to £900)
- Flexible working & focus on work-life balance
Why apply?
This is a great opportunity for experienced Complaints Handlers to join a fast-paced financial services environment where your decisions make a real difference. Youll be trusted to manage complex complaints, deliver fair outcomes, and provide an excellent customer experience all from home.
The role
- Investigate and resolve financial services complaints (including regulated cases)
- Communicate clearly with customers via phone and written responses
- Make fair, evidence-based decisions in line with FCA guidelines
- Manage your own caseload and meet SLAs and deadlines
- Work across multiple workstreams in a dynamic environment
What youll need
- Minimum 12 months complaints handling experience in a UK FCA-regulated environment
- Strong written and verbal communication skills
- Ability to manage complex cases and handle objections professionally
- Organised, adaptable, and comfortable working to targets
- A customer-first mindset with strong attention to detail
Training
- 2 weeks structured training
- 2 weeks supported Grad Bay
Pre-employment checks: Right to Work, Criminal Record, Credit, CIFAS & sanctions checks required.
If youre looking for a remote role where your experience is valued, your development is supported, and your work genuinely impacts customers, this could be your next move.
Complaints Handler employer: greenbean
Join a leading financial services provider that prioritises employee well-being and career growth. With fully remote working options, generous holiday allowances, and a strong focus on work-life balance, this company fosters a supportive culture where your contributions are recognised and rewarded. Enjoy access to mental health support, retail discounts, and a clear path for professional development, making it an ideal workplace for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and financial services sector. Let them know you're on the lookout for a Complaints Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your complaints handling experience and be ready to share specific examples of how you've resolved complex cases. We want to hear about your customer-first mindset and how you’ve made fair, evidence-based decisions in the past.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a video call or a phone interview, make sure you articulate your thoughts clearly. Remember, as a Complaints Handler, your ability to communicate effectively is key to delivering excellent customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate—submit your application and let’s get the ball rolling on your next career move!
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your relevant experience in complaints handling and how it aligns with the job description. We want to see how you can make a difference!
Show Off Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through. We love seeing applicants who can communicate effectively!
Demonstrate Your Customer-First Mindset:In your application, share examples of how you've put customers first in previous roles. We’re looking for candidates who genuinely care about delivering excellent customer experiences, so let us know how you’ve done that!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at greenbean
✨Know Your Stuff
Make sure you brush up on your knowledge of the FCA guidelines and complaints handling processes. Being able to discuss specific cases you've managed will show that you’re not just familiar with the theory, but you’ve got real-world experience to back it up.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated with customers in the past, especially when resolving complex issues.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving. Think of a few challenging complaints you've handled and explain your thought process in resolving them. This will highlight your ability to make fair, evidence-based decisions.
✨Emphasise Your Customer-First Mindset
In your interview, convey your commitment to providing excellent customer service. Share stories that illustrate your attention to detail and how you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the company’s values.
