At a Glance
- Tasks: Be the go-to person for customer inquiries via phone, email, and live chat.
- Company: Join Crown Gas and Power, a leading energy supplier with a dynamic team.
- Benefits: Enjoy a competitive salary, flexitime, casual dress code, and free gym access.
- Other info: Great career development opportunities in a supportive and inclusive environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong customer service experience and excellent communication skills required.
The predicted salary is between 24000 - 25000 £ per year.
Location: Bury
Hours: Monday to Friday, 8:30am – 5:00pm (1-hour lunch)
About the Role
Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are seeking a detail-oriented Customer Service Advisor to join Crown Gas and Power, a renowned energy supplier. In this role, you will act as the first point of contact for customers, managing inquiries across multiple channels including telephone, email, and live chat. You will be responsible for resolving queries where possible, handling complaints professionally, and ensuring customer satisfaction.
Key Responsibilities
- Serve as the primary contact for customers and key clients.
- Manage inbound and outbound calls, emails, and live chat inquiries.
- Accurately process customer requests and set up accounts.
- Take ownership of issues and escape to the Complaints Team when necessary.
- Ensure high levels of customer satisfaction through proactive problem-solving.
- Maintain accurate data entry and documentation.
Candidate Profile / Skills Required
- Strong customer service experience, ideally in a contact centre or fast-paced environment.
- Confident communicator, comfortable speaking to customers over the phone.
- Ability to handle multiple tasks simultaneously and prioritise effectively.
- Calm and adaptable when dealing with challenging situations.
- Excellent attention to detail, with strong Excel and Outlook skills.
- Collaborative team player with a proactive approach to process improvements.
What’s in it for You
- Competitive salary: £24,000 – £25,000 + yearly bonus (based on performance)
- 25 days holiday
- Flexitime and casual dress code
- Free parking and on-site gym
- Company events and health & wellbeing programme
- Pension scheme and career development opportunities
If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you. Apply Now.
A member of our team will be in touch to discuss your application.
Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
Customer Service Advisor in Bury employer: greenbean
Crown Gas and Power is an excellent employer that fosters a dynamic and inclusive work culture, offering competitive salaries and a range of benefits including 25 days holiday, flexitime, and a health & wellbeing programme. Located in Bury, employees enjoy a supportive environment with opportunities for career development and personal growth, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bury
✨Tip Number 1
Get to know the company! Research Crown Gas and Power, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, email, and live chat, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling different types of inquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your proactive approach to customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our dynamic team at Crown Gas and Power. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Advisor in Bury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service, especially in fast-paced environments, to show us you’re the right fit!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you’d interact with customers.
Highlight Problem-Solving Abilities:We love proactive problem solvers! Share examples in your application where you've successfully resolved customer issues or improved processes. This will show us you can handle challenges effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at greenbean
✨Know the Company Inside Out
Before your interview, take some time to research Crown Gas and Power. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Customer Service Scenarios
Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to articulate your thoughts clearly and confidently. Use examples from your past experiences to showcase your ability to communicate effectively with customers.
✨Highlight Your Multitasking Abilities
In a fast-paced environment, being able to juggle multiple tasks is crucial. Be ready to discuss how you've successfully managed various responsibilities in previous roles. This will reassure the interviewer that you can handle the demands of the job.
