Customer Service Advisor
Location: Newcastle (Office-Based)
Contract: Temporary, Full-Time
Pay: £13.45 per hour
Join Our Team
We're looking for experienced Customer Service Advisors to join our busy contact centre in Newcastle on a temporary basis.
If you have a passion for delivering excellent customer service, enjoy working in a fast-paced environment, and have previous contact centre experience, we'd love to hear from you.
This is a great opportunity to join a supportive team where you'll be helping customers with a wide range of enquiries while delivering an outstanding customer experience.
What You'll Be Doing
As a Customer Service Advisor, you'll be the first point of contact for customers, providing professional, friendly, and efficient support.
Your responsibilities will include:
- Handling inbound customer enquiries and supporting customers with a range of requests.
- Resolving customer queries at the first point of contact wherever possible.
- Delivering an excellent customer experience while meeting quality and service standards.
- Accurately updating customer records across multiple systems.
- Working collaboratively with colleagues to achieve individual and team objectives.
- Identifying customer trends and feedback to support continuous service improvement.
- Completing all mandatory training and adhering to company policies and regulatory requirements.
What We're Looking For
To be successful in this role, you'll have:
- A minimum of 1 year's contact centre experience in a customer service environment.
- Excellent communication and listening skills.
- Strong computer literacy and the ability to navigate multiple systems.
- A professional, positive, and customer-focused approach.
- The ability to remain calm and organised in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- A flexible approach to work and changing business priorities.
- The ability to work effectively both independently and as part of a team.
Working Hours
This is an office-based role in Newcastle.
Our operating hours are:
- Monday to Friday: 8:00am – 8:00pm
- Weekends: 8:00am – 6:00pm
You'll work a flexible shift pattern across these operating hours, agreed with your Line Manager and Resource Planning team. Weekend working is a required part of the role.
What You'll Receive
- £13.45 per hour
- Full training and ongoing operational support.
- A welcoming and collaborative team environment.
- The opportunity to gain valuable experience within a busy customer service operation.
If you're an experienced contact centre professional looking for your next temporary opportunity, we'd love to hear from you.
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