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- Tasks: Investigate damp and mould issues in homes, providing solutions and support to residents.
- Company: Join a dedicated team focused on improving living conditions for tenants.
- Benefits: Competitive salary, training opportunities, and a chance to make a real difference.
- Why this job: Help create healthier homes while developing valuable skills in property maintenance.
- Qualifications: Experience in property maintenance or social housing; strong communication and empathy skills.
- Other info: Dynamic role with opportunities for further training and career advancement.
The predicted salary is between 30000 - 40000 £ per year.
The Role: As a Damp, Mould & Disrepair Case Officer, you will be responsible for investigating reports of damp, mould and condensation within tenants’ homes, diagnosing root causes and arranging appropriate treatment or repairs. Through home visits, guidance and follow-up checks, you’ll help residents understand how to maintain healthy living environments while ensuring compliance with regulatory obligations such as HHSRS, Decent Homes Standards and Awaab’s Law.
Key Responsibilities:
- Advice & Guidance
- Provide clear advice to residents on heating, ventilation and condensation management
- Offer practical, low-cost tips to help residents prevent damp and mould
- Attend reported cases and carry out visual inspections of homes
- Identify causes such as leaks, poor ventilation or structural issues
- Escalate properties requiring specialist investigation or disrepair action
- Arrange and monitor remedial works including cleaning, sealing, insulation or repainting
- Record findings, works and property conditions on handheld devices/systems
- Manage cases end-to-end, including diary management and follow-up visits
- Provide clear photographic evidence and reports for supervisors or surveyors
- Report hazards or safeguarding concerns immediately
- Communicate reassuringly and respectfully with residents about issues and solutions
- Provide leaflets and guidance to help residents maintain healthy indoor air quality
- Offer hands-on support during visits to prevent recurring issues
- Ensure safe working methods, PPE use and COSHH compliance
- Support adherence to regulatory requirements including HHSRS and Awaab’s Law
- Work closely with housing teams, property services, contractors and suppliers
- Contribute to continuous service improvement and updated working procedures
What We’re Looking For:
- Strong communication skills and ability to explain technical issues simply
- Able to manage difficult conversations professionally and with empathy
- Customer-focused mindset with ability to build trust and rapport
- Strong time-management, decision-making and independent working abilities
- Good attention to detail and accurate record-keeping
- Experience in social housing, property maintenance, damp treatment or repairs environments
- Ability to work calmly in stressful situations and mediate conflict
- Competent using ICT systems, workflow tools and MS Office applications
Qualifications Required:
- Formal qualification in property maintenance, damp treatment or health & safety (e.g., NVQ Level 2+, PAS 2035, mould awareness)
- Willingness to undertake further training, including HNC-level study
- Good general education
- Full UK driving licence
Damp, Mould & Disrepair Case Officer in Winchester employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damp, Mould & Disrepair Case Officer in Winchester
✨Tip Number 1
Get to know the company and its values before your interview. Research their approach to damp and mould issues, and think about how your experience aligns with their mission. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Damp, Mould & Disrepair Case Officer, you'll need to explain technical issues simply. Role-play with a friend or family member to get comfortable discussing complex topics in an easy-to-understand way.
✨Tip Number 3
Prepare for those tricky questions about managing difficult conversations. Think of examples from your past where you've handled conflict or stressful situations calmly and professionally. This will show your potential employer that you can handle the pressures of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Good luck!
We think you need these skills to ace Damp, Mould & Disrepair Case Officer in Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Damp, Mould & Disrepair Case Officer role. Highlight your relevant experience in property maintenance or social housing, and don’t forget to mention any qualifications that match what we’re looking for!
Show Off Your Communication Skills: Since this role involves a lot of resident engagement, it’s crucial to demonstrate your strong communication skills. Use examples from your past experiences where you’ve successfully explained technical issues or managed difficult conversations with empathy.
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to record-keeping and case management. Make sure your application reflects your ability to keep accurate records and manage cases effectively. A well-organised application will show us you can handle the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the technical aspects of damp, mould, and disrepair. Understand the common causes and solutions, as well as relevant regulations like HHSRS and Awaab’s Law. This will help you answer questions confidently and show that you're serious about the role.
✨Show Your Communication Skills
Since this role involves a lot of resident interaction, practice explaining complex issues in simple terms. Think of examples where you've successfully communicated with residents or clients, especially in difficult situations. This will demonstrate your ability to build trust and rapport.
✨Demonstrate Empathy
Prepare to discuss how you would handle challenging conversations with residents. Share experiences where you've shown empathy and professionalism, especially when dealing with sensitive issues. This will highlight your customer-focused mindset, which is crucial for this role.
✨Be Organised
Time management and record-keeping are key in this position. Bring examples of how you've managed multiple cases or projects effectively. You might even want to mention any tools or systems you've used to keep track of your work, as this shows you're ready to hit the ground running.