The Role: We are seeking a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer, managing a wide range of responsive and specialist repair activities. This includes disrepair cases, complex repairs, insurance claims, complaints and alteration requests. You will play a key leadership role in ensuring high‑quality service delivery across a large housing portfolio, working closely with contractors, internal teams and residents to deliver efficient, transparent and customer‑focused outcomes. Key Responsibilities: * Lead, mentor and manage a multidisciplinary repairs and surveying team, ensuring strong performance and accountability. * Oversee disrepair cases, including acting as an expert witness where required. * Manage complex repairs, complaints, insurance claims and alteration requests. * Monitor contractor performance, ensuring compliance with contractual requirements and driving continuous improvement. * Ensure accurate and robust record‑keeping across all workstreams. * Track and report on KPIs, providing clear performance updates to senior stakeholders. * Manage budgets effectively, ensuring services are delivered within agreed financial parameters. * Work collaboratively with internal teams and external partners to deliver efficient and joined‑up services. * Respond to customer enquiries and feedback, ensuring a positive and transparent customer experience. * Drive service improvements by analysing performance data and customer feedback. What We’re Looking For: * Strong leadership experience managing repairs or surveying teams. * Proven experience managing disrepair cases, including expert witness involvement. * Experience in contract and/or project management (essential). * Background in social housing, building surveying, or a regulated property environment. * Experience working with contractors and external stakeholders. * Strong customer focus, with experience dealing with a wide range of customers. * Excellent communication skills, both written and verbal. * Strong analytical skills with attention to detail in performance reporting. * Proven ability to manage budgets and control costs effectively. * A proactive, resilient approach with the ability to manage competing priorities. * Full driving licence and access to a car with business insurance. Desirable: * Experience working within housing or a related sector
