At a Glance
- Tasks: Lead and improve responsive repairs and maintenance services for a residential housing portfolio.
- Company: Join a reputable organisation focused on delivering high-quality housing services.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Opportunity for career growth in a dynamic and impactful environment.
- Why this job: Be a key player in enhancing living conditions and driving service excellence.
- Qualifications: Experience in managing repairs services and strong leadership skills required.
The Role
We are seeking an experienced Senior Repairs Manager to lead the delivery, performance and continuous improvement of responsive repairs, voids, damp and mould, disrepair and maintenance services across a residential housing portfolio.
This is a high-profile leadership role responsible for ensuring services are resident-focused, operationally effective, financially sustainable and delivered to the highest standards.
You will lead teams, manage contractors and drive service excellence while ensuring compliance with regulatory and safety requirements.
Key Responsibilities
- Lead the delivery of responsive repairs services, ensuring works are completed within target timescales and quality standards.
- Drive performance improvements through effective monitoring of KPIs, customer satisfaction and service outcomes.
- Manage and develop in-house repairs teams and operational staff, promoting a culture of high performance and accountability.
- Oversee the delivery of void property programmes, reducing turnaround times and maximising letting performance.
- Lead the management of damp and mould cases, ensuring a proactive, resident-focused and risk-based approach.
- Manage disrepair cases, minimising legal risk and ensuring effective liaison with surveyors, contractors and legal representatives.
- Monitor contractor performance, ensuring compliance with service standards, KPIs and contractual obligations.
- Manage operational budgets and deliver value for money across repairs and maintenance services.
- Support emergency planning and incident response activities, including building safety issues where required.
About You
To be successful in this role, you will have
- Significant experience managing responsive repairs services within a social housing environment.
- Proven experience leading operational teams, contractors and Direct Labour Organisations (DLOs).
- Extensive knowledge of responsive repairs, voids, damp and mould, disrepair and housing maintenance services.
- Strong understanding of housing regulations, building safety requirements and Housing Ombudsman expectations.
- Experience managing budgets, performance frameworks and service improvement programmes.
- Excellent leadership, communication and stakeholder management skills.
- The ability to analyse complex performance data and implement effective solutions.
Qualifications
- Level 4 or Level 5 qualification (or equivalent experience) in Housing, Construction, Property Maintenance, Building Surveying, Asset Management or a related discipline.
- Management qualification such as ILM Level 5, CMI Level 5 or equivalent leadership qualification.
- IOSH Managing Safely, NEBOSH General Certificate or a similar Health & Safety qualification.
- Professional membership, or working towards membership, of the Chartered Institute of Housing (CIH) or Chartered Institute of Building (CIOB) would be advantageous.
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Senior Repairs Manager employer: Greenacre Recruitment Ltd
Greenacre Recruitment Ltd. is an exceptional employer, offering a dynamic work culture that prioritises employee development and collaboration. Located in the vibrant Greater London area, we provide our team with unique opportunities for growth within the social housing sector, alongside competitive benefits and a supportive environment that values proactive service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Repairs Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Greenacre Recruitment Ltd, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Senior Repairs Manager at Greenacre Recruitment Ltd.
We think you need these skills to ace Senior Repairs Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
