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- Tasks: Be the first point of contact for residents, handling queries and coordinating repairs.
- Company: Join a respected social housing provider dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary and the chance to make a real difference in people's lives.
- Why this job: This role offers variety, personal growth, and the opportunity to impact residents positively.
- Qualifications: Strong communication skills and experience in customer service or housing roles are essential.
- Other info: This is a temporary, full-time position until October 2025, based in Letchworth.
The predicted salary is between 31200 - 36480 £ per year.
Resident Services Officer | Social Housing | Full-Time | Temporary Location: Letchworth Salary: £15.00 – £17.00 Type: Temporary, Full-Time, until end of October 2025 Sector: Housing / Customer Services Are you a people-focused problem solver with a passion for delivering excellent customer service in a housing environment? We’re working with a respected social housing provider to recruit an enthusiastic Resident Services Officer – the first point of contact for residents and a vital part of the customer experience. 🔍 The Role As a Resident Services Officer, you’ll be the go-to contact for residents, visitors, and contractors – whether it\’s via phone, email, webchat, or in person. You’ll take ownership of repairs requests, coordinate works, and ensure issues are followed through efficiently and effectively. Your role will blend customer service, admin, coordination, and housing knowledge. No two days will be the same – you’ll need to think on your feet, stay calm under pressure, and communicate clearly with people from all walks of life. 🛠️ Key Responsibilities * Be the first point of contact for resident queries * Diagnose repairs and schedule works using specialist systems * Liaise with contractors and monitor progress * Match and process invoices * Coordinate the work of maintenance operatives * Resolve complaints or dissatisfactions efficiently * Support residents with permission requests and tenancy terminations * Provide general administrative support to the housing team ✅ What We’re Looking For Essential: * Strong communication and customer service skills * Experience in a similar resident-facing or housing-related role * Basic IT literacy * Highly organised with great time management * Able to work well under pressure and on your own initiative * Trustworthy, discrete, and flexible team player Desirable: * Knowledge of housing management or repairs & maintenance processes * Understanding of Housing Associations or social housing operations 💡 Why Apply? * Make a direct impact on residents\’ experiences * Join a supportive and values-driven organisation * Develop your career within housing and property services * Enjoy a varied and rewarding day-to-day role This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Resident Services Officer/ Scheduler employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Officer/ Scheduler
✨Tip Number 1
Familiarise yourself with the specific challenges faced in social housing. Understanding common resident issues and how to resolve them will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who work in social housing, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Demonstrate your customer service skills through role-play scenarios. Practising how to handle difficult situations or complaints can prepare you for real-life interactions in the role.
✨Tip Number 4
Research the organisation's values and mission. Being able to articulate how your personal values align with theirs during an interview can show your genuine interest in the role and the company.
We think you need these skills to ace Resident Services Officer/ Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and housing-related roles. Use specific examples that demonstrate your problem-solving skills and ability to handle resident queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention your understanding of the role and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, organisational abilities, and experience working under pressure. These are key traits the employer is looking for in a Resident Services Officer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Resident Services Officer, your ability to communicate effectively is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your problem-solving skills and empathy.
✨Demonstrate Organisational Skills
This role requires excellent time management and organisation. Be ready to discuss how you prioritise tasks and manage your workload, especially in high-pressure situations. Consider sharing specific tools or methods you use to stay organised.
✨Familiarise Yourself with Housing Processes
While not mandatory, having knowledge of housing management or repairs processes can set you apart. Research common practices in social housing and be prepared to discuss how you would apply this knowledge in the role.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the role and the organisation. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
