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- Tasks: Manage repairs contracts and ensure high-quality service delivery.
- Company: Join a dedicated team focused on home and community maintenance.
- Benefits: Enjoy a competitive salary, generous leave, and employee discounts.
- Why this job: Make a real difference in people's homes while developing your career.
- Qualifications: HND in Building Construction or related field; experience in repairs management required.
- Other info: Opportunity for training and progression within the organisation.
The predicted salary is between 38000 - 49000 £ per year.
Job Title: Repairs Officer (Contracts) Team: Home and Community Maintenance Reports to: Repairs and Maintenance Manager Location: Field based Hours: 37 per week, Monday – Friday Salary: £44,109 Are you passionate about delivering high quality repairs and maintenance services that make a real difference to people’s homes? We’re looking for a skilled Repairs Officer (Contracts) to join our Home and Community Maintenance team. In this role, you will take ownership of contracted works, supporting a top class repairs service that ensures homes are safe, well maintained, and a source of pride for our customers. What you’ll do: * Manage day to day repairs contracts, ensuring high quality service delivery and excellent value for money. * Lead the development and continuous improvement of a best in class repairs service. * Conduct full property surveys, raise and monitor works orders, and ensure timely completion. * Oversee contractors, ensuring compliance with health & safety and quality standards. * Monitor performance, budgets, and customer satisfaction, using data to drive improvements. * Support and develop team members, including an Apprentice Surveyor. * Assist in resolving complaints, legal claims, and disrepair cases effectively. * Participate in out of hours management as required. What we’re looking for: * Experience managing repairs to a high standard with excellent customer satisfaction. * Strong knowledge of housing legislation, policies, and best practice. * Experience leading high performing teams in repairs and/or voids management. * Understanding of building construction and maintenance processes. * Excellent organisational, problem solving, and communication skills. * Resilience, flexibility, and the ability to work independently and proactively. Qualifications: * HND in Building Construction, Building Surveying, or related subject. * Professional qualification in surveying or maintenance (e.g., CIOB, RICS) desirable. * NEBOSH certificate or equivalent in Health & Safety desirable. * Full UK driving license with business use insurance. What we offer: * Generous salary and benefits. * 25 days annual leave, increasing to 30 days with service. * Pension scheme with generous employer contribution. * Reward schemes and employee discounts. * Training and development opportunities to progress within the organisation. * Autonomy to make decisions and take ownership of your work. If you are committed to delivering excellent repairs services, leading teams to success, and making a real difference in customers’ homes, this is the role for you. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Repairs Officer ( Contracts) employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer ( Contracts)
✨Tip Number 1
Familiarise yourself with the latest housing legislation and best practices in repairs and maintenance. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to delivering high-quality services.
✨Tip Number 2
Network with professionals in the housing and maintenance sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Repairs Officer position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed repairs contracts in the past. Highlight your problem-solving skills and ability to lead teams, as these are crucial for the role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to tailor your approach and show how you can contribute to our Home and Community Maintenance team.
We think you need these skills to ace Repairs Officer ( Contracts)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing repairs and maintenance services. Emphasise any previous roles where you led teams or improved service delivery, as these are key aspects of the Repairs Officer position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality repairs and maintenance services. Mention specific examples of how you've successfully managed contracts or improved customer satisfaction in past roles.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your HND in Building Construction or any professional certifications like CIOB or RICS. If you have a NEBOSH certificate, make sure to include that as well, as it’s desirable for this role.
Showcase Problem-Solving Skills: Provide examples in your application of how you've effectively resolved complaints or legal claims in previous positions. This will demonstrate your ability to handle challenges and ensure compliance with health and safety standards.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Showcase Your Experience
Be prepared to discuss your previous experience managing repairs and maintenance services. Highlight specific examples where you ensured high-quality service delivery and customer satisfaction, as this is crucial for the role.
✨Demonstrate Knowledge of Legislation
Familiarise yourself with housing legislation and best practices relevant to repairs and maintenance. Being able to discuss these topics confidently will show that you are well-prepared and knowledgeable about the industry.
✨Highlight Leadership Skills
Since the role involves leading a team, be ready to share your experiences in managing teams effectively. Discuss how you've supported team members and driven performance improvements in past roles.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the company's approach to continuous improvement in repairs services or how they measure customer satisfaction. It shows your genuine interest in the role and the organisation.
