At a Glance
- Tasks: Be the welcoming face while managing repairs and scheduling for residents.
- Company: Leading housing organisation near Tower Bridge with a supportive culture.
- Benefits: Competitive salary, 27 days leave, pension scheme, and community volunteering days.
- Other info: Great opportunity for career growth and learning in property services.
- Why this job: Make a real difference to local residents in a dynamic, fast-paced environment.
- Qualifications: Experience in customer-facing roles and strong organisational skills.
A leading housing organisation near Tower Bridge is seeking a highly organised and people-focused Receptionist to join their busy Property Services team. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys helping residents, and can juggle front-of-house duties with detailed administrative and scheduling work.
You’ll be the welcoming face of the organisation while also playing a key role in coordinating repairs, managing appointments, and supporting the smooth running of a busy in-house repairs service.
The RoleAs Receptionist, you’ll be responsible for:
- Being the first point of contact for residents, visitors, contractors, and colleagues
- Logging, tracking and managing repair requests, including damp & mould cases
- Scheduling repairs, inspections and follow-on works for in-house operatives and external contractors
- Applying schedule of rates and priority times to jobs
- Coordinating appointments between residents, surveyors and contractors
- Maintaining accurate records, trackers, communication logs and compliance documentation
- Supporting invoice processing and general admin for the Property Services team
- Monitoring progress of works and ensuring jobs are completed on time
- Helping compile KPIs and performance information
- Promoting the use of CRM and supporting new staff with system training
This is a varied, hands-on role where no two days are the same — perfect for someone who enjoys problem-solving, staying organised, and delivering excellent customer service.
About YouWe’re looking for someone who brings:
- Experience in a receptionist, front-of-house or customer-facing role
- Strong administrative skills, ideally within housing, property, or repairs
- Confidence communicating with residents, contractors and internal teams
- Excellent organisational skills and meticulous attention to detail
- Ability to manage competing priorities in a busy environment
- Good understanding of repairs, maintenance or compliance processes (desirable)
- Experience scheduling operatives or coordinating diaries (desirable)
- Proficiency in Microsoft Excel and general office software
- A team-focused, resilient and positive attitude
If you’ve worked with trades teams (plumbers, electricians, carpenters etc.) or have knowledge of housing repairs, that’s a real advantage.
What’s on Offer- Salary: £32,907 – £34,359 p.a.
- Permanent, full-time role
- Office-based near Tower Bridge
- 27 days annual leave plus bank holidays (rising with service)
- Local Government Pension Scheme
- 2 annual Giveback Days for community volunteering
- Supportive, inclusive working culture
- Learning and development opportunities
- The chance to make a real difference to local residents
Receptionist (Admin & Scheduling) in London employer: Greenacre Recruitment Ltd
Join a leading housing organisation near Tower Bridge, where you will be the welcoming face of a supportive and inclusive team dedicated to making a real difference in the community. With competitive salary packages, generous annual leave, and opportunities for personal growth and development, this role offers a dynamic work environment that values your contributions and fosters a culture of teamwork and resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Admin & Scheduling) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greenacre Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greenacre Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist (Admin & Scheduling) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greenacre Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Greenacre Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greenacre Recruitment Ltd!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
