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- Tasks: Help residents sustain their homes and improve their lives through practical support and advice.
- Company: Join a dedicated team making a real difference in the community.
- Benefits: Competitive pay, flexible working, and the chance to make an impact.
- Why this job: Be a vital part of helping people thrive in their homes and communities.
- Qualifications: Experience in housing support or customer care is essential.
- Other info: Dynamic role with opportunities for personal growth and development.
Location: North Herts
Pay rate: £20–23 per hour
Contract: Temporary – 3 months
Help people keep their homes and build better futures as a Tenancy Sustainment Officer. This is a rewarding temporary role where every day you will make a real difference to residents who need practical support and advice to sustain their tenancy and live well.
About the role- Support vulnerable residents to manage and sustain their tenancy, helping them live independently and maintain their overall wellbeing.
- Provide confidential, non-judgmental advice in residents’ homes, over the phone or in local offices, tailoring support to individual needs.
- Coordinate support services and build strong relationships with partners to ensure residents get the right help at the right time.
- Visiting residents at home to assess vulnerability, identify risks and agree clear, practical action plans.
- Giving advice on welfare benefits, budgeting, money management, debt issues, fuel poverty and energy efficiency to maximise income and reduce arrears.
- Supporting new tenants at sign-up with affordability checks, benefit advice and help to set up their home so they can make a positive start to their tenancy.
- Spotting early warning signs, making appropriate referrals and signposting to specialist agencies for complex debt or support needs.
- Working closely with income recovery and housing teams on tenancy and rent enquiries, helping to prevent enforcement action and homelessness.
- Keeping accurate case records, monitoring financial outcomes and suggesting service improvements and new ideas that benefit residents.
- Experienced in supporting residents or customers with tenancy sustainment, housing, money advice or similar support-focused roles.
- Strong knowledge of welfare benefits and debt management, with the ability to explain complex information clearly and sensitively.
- A people person: professional, friendly, open and non-judgmental, with a genuine passion for customer care and service excellence.
- Confident communicator at all levels, able to build trust quickly and manage sometimes challenging conversations.
- Self-motivated and well organised, able to manage your own caseload, work under pressure and meet performance targets.
- Competent IT user, comfortable working flexibly and keeping up to date with welfare reform, safeguarding and best practice in housing support.
- Experience in social housing, fuel poverty or energy advice.
Tenancy Sustainment Officer in Letchworth employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Letchworth
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and support sectors. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online forums to connect with others in the field.
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've helped residents or managed challenging situations. We want you to showcase your experience and how you can make a real difference as a Tenancy Sustainment Officer.
✨Tip Number 3
Practice your communication skills! As a people person, you’ll need to build trust quickly. We suggest role-playing with a friend to get comfortable discussing sensitive topics and explaining complex information clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our mission of helping residents sustain their tenancies.
We think you need these skills to ace Tenancy Sustainment Officer in Letchworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in tenancy sustainment and support roles. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for helping residents shine through in your application. We’re looking for someone who genuinely cares about making a difference, so share any personal experiences or motivations that drive you to work in this field.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your qualifications and experiences, as we appreciate clarity and directness in communication.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, debt management, and tenancy sustainment. Be ready to explain complex information clearly and sensitively, as this is crucial for the role.
✨Show Your People Skills
As a Tenancy Sustainment Officer, you'll be working closely with vulnerable residents. Prepare examples of how you've built trust and managed challenging conversations in the past. This will demonstrate your ability to connect with people.
✨Be Organised
Since you'll be managing your own caseload, it's important to show that you're self-motivated and well-organised. Bring along any tools or methods you use to keep track of your work and meet performance targets.
✨Demonstrate Your Passion
Let your genuine passion for customer care and service excellence shine through. Share stories that highlight your commitment to helping others and making a positive impact in their lives.
