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- Tasks: Schedule repairs, manage diaries, and ensure outstanding customer service.
- Company: Join a busy property repairs and maintenance team in North Hertfordshire.
- Benefits: Earn £15.95 per hour with weekly pay and full-time hours.
- Why this job: Make a real difference to residents while honing your organisational skills.
- Qualifications: Strong admin and customer service background; confident with IT systems.
- Other info: Enjoy a supportive team culture in a fast-paced environment.
An excellent opportunity has arisen for a Service Controller to join a busy property repairs and maintenance team on a temporary basis for 3–6 months. This role is ideal for a highly organised coordinator who enjoys fast-paced work, problem solving and delivering outstanding customer service.
What you’ll be doing:
- Scheduling repair and maintenance jobs, managing operative diaries to make sure appointments are made and kept.
- Keeping customers fully updated on the progress of their repairs, rearranging appointments where needed and ensuring a positive experience throughout.
- Allocating and sequencing work efficiently, including emergency repairs, to maximise productivity and minimise disruption.
- Working closely with colleagues in the customer contact/hub teams to plan resources and meet service targets.
- Reviewing jobs for special materials or access needs, monitoring the “emerging day” and reallocating work as priorities change.
- Accurately processing and updating orders, variations, surveys, invoices, recharges and call-outs using internal IT systems.
About you:
- Strong background in administration and customer service, ideally within repairs, maintenance or a similar operational environment.
- Confident using electronic scheduling/diary management systems and MS Word, Excel, email and other IT packages.
- Clear written and verbal communicator with excellent negotiation skills and a calm, professional telephone manner.
- Methodical, with great attention to detail, fast and accurate keyboard skills and the ability to work well with figures.
- Able to multitask and prioritise in a fast-paced setting, using a common-sense approach to solve problems as they arise.
- Good geographical knowledge of the local area and an understanding of domestic building maintenance and terminology (or willingness to learn).
What’s on offer:
- Hourly rate of £15.95, paid weekly via the agency.
- Temporary assignment for approximately 3–6 months, with full-time hours in North Hertfordshire.
- Supportive team culture where your organisational skills and customer focus make a real difference to residents and colleagues.
Service Controller (Scheduler) in Letchworth employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller (Scheduler) in Letchworth
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Controller, you'll need to keep customers updated and manage expectations. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or solved problems under pressure. This will impress during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Controller (Scheduler) in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service, especially in repairs or maintenance. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Controller role. Mention your organisational skills and how you handle fast-paced environments – we love a good story!
Show Off Your Tech Skills: Since you'll be using electronic scheduling and IT systems, make sure to mention your proficiency with these tools. If you've got experience with MS Word, Excel, or any other relevant software, let us know – it’ll give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the key responsibilities like scheduling repairs and managing diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritised work and ensured customer satisfaction in a fast-paced environment.
✨Brush Up on Communication Techniques
As a Service Controller, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, such as updating customers on their repair status or negotiating appointment changes, to showcase your verbal skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've encountered challenges in previous roles and how you resolved them. Highlight your methodical approach and ability to think on your feet, especially in situations requiring quick decision-making or resource allocation.
