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- Tasks: Coordinate repairs and maintenance, ensuring smooth scheduling and excellent customer service.
- Company: Join a supportive team in North Hertfordshire focused on property repairs.
- Benefits: Earn £15.95 per hour with full-time hours and weekly pay.
- Why this job: Make a real difference in residents' lives while honing your organisational skills.
- Qualifications: Strong admin and customer service background; confident with IT systems.
- Other info: Fast-paced environment with opportunities to learn about building maintenance.
The predicted salary is between 13 - 16 £ per hour.
An excellent opportunity has arisen for a Service Controller to join a busy property repairs and maintenance team on a temporary basis for 3–6 months. This role is ideal for a highly organised coordinator who enjoys fast-paced work, problem solving and delivering outstanding customer service.
What you’ll be doing:
- Scheduling repair and maintenance jobs, managing operative diaries to make sure appointments are made and kept.
- Keeping customers fully updated on the progress of their repairs, rearranging appointments where needed and ensuring a positive experience throughout.
- Allocating and sequencing work efficiently, including emergency repairs, to maximise productivity and minimise disruption.
- Working closely with colleagues in the customer contact/hub teams to plan resources and meet service targets.
- Reviewing jobs for special materials or access needs, monitoring the “emerging day” and reallocating work as priorities change.
- Accurately processing and updating orders, variations, surveys, invoices, recharges and call-outs using internal IT systems.
About you:
- Strong background in administration and customer service, ideally within repairs, maintenance or a similar operational environment.
- Confident using electronic scheduling/diary management systems and MS Word, Excel, email and other IT packages.
- Clear written and verbal communicator with excellent negotiation skills and a calm, professional telephone manner.
- Methodical, with great attention to detail, fast and accurate keyboard skills and the ability to work well with figures.
- Able to multitask and prioritise in a fast-paced setting, using a common-sense approach to solve problems as they arise.
- Good geographical knowledge of the local area and an understanding of domestic building maintenance and terminology (or willingness to learn).
What’s on offer:
- Hourly rate of £15.95, paid weekly via the agency.
- Temporary assignment for approximately 3–6 months, with full-time hours in North Hertfordshire.
- Supportive team culture where your organisational skills and customer focus make a real difference to residents and colleagues.
Administrator Coordinator in Letchworth employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Coordinator in Letchworth
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrator Coordinator in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service, especially in repairs and maintenance. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator Coordinator role. Share specific examples of how you've excelled in fast-paced environments and delivered outstanding customer service.
Show Off Your Tech Skills: Since the role involves using electronic scheduling and IT systems, make sure to mention your proficiency with these tools. We love candidates who are tech-savvy, so highlight any relevant software experience you have!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our supportive team!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administrator Coordinator inside out. Familiarise yourself with the key responsibilities like scheduling repairs and managing diaries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Brush Up on Customer Service
Customer service is a big part of this job, so think about times when you've gone above and beyond for a customer. Be prepared to discuss how you handle difficult situations and keep customers informed, as this will demonstrate your commitment to providing outstanding service.
✨Get Tech-Savvy
Make sure you're comfortable with electronic scheduling and diary management systems, as well as MS Word and Excel. If you have experience with specific software, mention it during the interview. If not, express your willingness to learn quickly, as this shows adaptability and eagerness to succeed.
