Income Recovery Officer – Interim (2 Months) North Hertfordshire | £25–27 per hour A great short‑term opportunity for an experienced Income Recovery professional who thrives on balancing empathy with firm, fair arrears management. This two‑month interim role offers the chance to make a meaningful impact quickly, supporting a well‑run housing provider in North Herts during a busy period. The Role You’ll take ownership of a portfolio of current and former tenant accounts, working proactively to prevent arrears, maximise income, and support residents to sustain their tenancies. This is a hands‑on role where your judgement, communication skills and ability to build trust will be key. Key responsibilities include: * Managing a caseload of rent accounts, prioritising effectively and taking timely action to prevent and recover arrears. * Building strong, supportive relationships with residents, demonstrating empathy while encouraging positive payment behaviour. * Negotiating realistic repayment arrangements and encouraging engagement through calls, visits and interviews. * Reviewing and managing credit balances and former tenant arrears in line with policy. * Preparing and serving legal notices, instigating legal action within delegated authority, and attending court when required. * Working closely with external partners including Housing Benefit teams, DWP, solicitors, Citizens Advice and support agencies. * Ensuring accurate records, evidence and reporting to support performance targets. * Staying up to date with welfare benefits, Universal Credit processes and changes affecting affordability. * Contributing to continuous improvement of income recovery policies, procedures and systems. About You You bring a strong track record in income management and arrears recovery, including possession action. You’re confident engaging with residents in challenging situations and can balance compassion with clear, outcome‑focused decision‑making. You’ll need: * Experience in rent arrears recovery and income management. * Solid understanding of welfare benefits and Universal Credit. * Excellent communication, negotiation and time‑management skills. * Ability to work independently, manage pressure and adapt quickly. * A personable, service‑focused approach and confidence using IT systems. This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Income Officer in Letchworth Garden City employer: Greenacre Recruitment Ltd
As a Resident Engagement & Involvement Officer, you will join a forward-thinking organisation that prioritises community empowerment and resident-led initiatives. With a strong commitment to inclusivity and meaningful engagement, the company fosters a collaborative work culture where your contributions directly impact the lives of residents. Located in a vibrant community, this role offers unique opportunities for professional growth and the chance to be part of a team dedicated to making a real difference in housing services.
