Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maximise rental income and support residents in managing their tenancies.
- Company: Join a dynamic housing team focused on community support.
- Benefits: Competitive salary of £38,215.32 plus benefits and career growth.
- Why this job: Make a real difference in residents' lives while achieving income targets.
- Qualifications: Experience in income management and strong communication skills required.
- Other info: Flexible working hours and opportunities to engage with diverse communities.
The predicted salary is between 32000 - 45000 £ per year.
We’re looking for a proactive and resident-focused Income Recovery Officer to join a busy housing team, working to maximise rental income while supporting residents to sustain their tenancies. This is an opportunity to play a key role in preventing debt, managing arrears, and delivering positive outcomes for both residents and the organisation.
The Role
- Manage a portfolio of rent accounts, taking early and effective action to prevent and recover arrears while supporting residents through advice and engagement.
- Maximise income collection in line with policies, procedures, and performance targets.
- Review and prioritise accounts, taking timely action to prevent debt and recover arrears.
- Build constructive relationships with residents, demonstrating empathy and understanding.
- Manage credit balances and former tenant arrears, ensuring prompt action and recovery.
- Use telephone, written correspondence, home visits and evening/weekend contact where required.
- Maintain accurate records and fully utilise IT systems to track recovery activity.
- Stay up to date with welfare reform, Housing Benefit, Universal Credit, and legislative changes.
- Prepare and serve legal notices, court documentation, and attend hearings and evictions where required.
- Work collaboratively with support services, money advice agencies, HB teams, DWP and solicitors.
- Assist residents with benefit maximisation and support referrals for those in need.
- Contribute to the review of income recovery policies, procedures and systems.
- Act as duty officer on a rota, providing advice on arrears, ASB and tenancy-related issues.
About You
You’ll bring proven experience in income management and arrears recovery, along with a customer-focused approach and strong negotiation ability. You will also have:
Essential
- Experience managing arrears and taking possession/legal action.
- Strong knowledge of welfare benefits and income-related legislation.
- Excellent communication, negotiation, and time management skills.
- Ability to work effectively with challenging or vulnerable residents.
- Confident use of IT systems and ability to learn new platforms.
- A flexible, empathetic and solution-focused approach.
- Ability to work independently and under pressure while meeting deadlines.
Desirable
- Experience in social housing income recovery or tenancy management.
- Understanding of the wider social housing sector.
- Ability to work outside normal office hours as needed.
This is a great opportunity for someone passionate about supporting tenants while ensuring the organisation meets its income targets.
Income Officer in Letchworth Garden City employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for an Income Recovery Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits and income-related legislation. Be ready to discuss how you've successfully managed arrears in the past, as this will show you're the right fit for the role.
✨Tip Number 3
Practice your communication skills! As an Income Recovery Officer, you'll need to build relationships with residents. Role-play scenarios with friends or family to get comfortable discussing sensitive topics and negotiating solutions.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it shows you're serious about joining our team and making a difference in the community.
We think you need these skills to ace Income Officer in Letchworth Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in income management and arrears recovery. We want to see how your skills align with the role of Income Recovery Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves building relationships with residents, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even share a brief example of how you've effectively communicated with challenging or vulnerable individuals in the past.
Highlight Your IT Proficiency: As an Income Recovery Officer, you'll be using various IT systems to track recovery activity. Make sure to mention your confidence in using technology and any specific platforms you’re familiar with. We love seeing candidates who are tech-savvy and ready to learn new systems!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and income-related legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges residents face.
✨Show Empathy
As an Income Recovery Officer, you'll be dealing with vulnerable residents. Prepare examples of how you've successfully built relationships and supported individuals in difficult situations. This will demonstrate your customer-focused approach.
✨Be Ready for Scenarios
Expect to be asked about how you'd handle specific situations, like managing arrears or dealing with challenging residents. Think through some scenarios beforehand so you can showcase your negotiation skills and solution-focused mindset.
✨Familiarise Yourself with IT Systems
Since you'll need to maintain accurate records and track recovery activity using IT systems, make sure you're comfortable discussing your experience with technology. If you've used similar platforms before, mention them to highlight your adaptability.
