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- Tasks: Coordinate repairs and maintenance, ensuring smooth scheduling and excellent customer service.
- Company: Join a dynamic property repairs team in North Hertfordshire.
- Benefits: Earn £15.95 per hour with weekly pay and full-time hours.
- Why this job: Make a real difference in residents' lives while honing your organisational skills.
- Qualifications: Strong admin and customer service background; multitasking and problem-solving skills required.
- Other info: Temporary role for 3-6 months with a supportive team culture.
The predicted salary is between 13 - 16 £ per hour.
An excellent opportunity has arisen for a Service Controller to join a busy property repairs and maintenance team on a temporary basis for 3-6 months. This role is ideal for a highly organised coordinator who enjoys fast-paced work, problem solving and delivering outstanding customer service.
What you'll be doing:
- Scheduling repair and maintenance jobs, managing operative diaries to make sure appointments are made and kept.
- Keeping customers fully updated on the progress of their repairs, rearranging appointments where needed and ensuring a positive experience throughout.
- Allocating and sequencing work efficiently, including emergency repairs, to maximise productivity and minimise disruption.
- Working closely with colleagues in the customer contact/hub teams to plan resources and meet service targets.
- Reviewing jobs for special materials or access needs, monitoring the "emerging day" and reallocating work as priorities change.
- Accurately processing and updating orders, variations, surveys, invoices, recharges and call-outs using internal IT systems.
About you:
- Strong background in administration and customer service, ideally within repairs, maintenance or a similar operational environment.
- Confident using electronic scheduling/diary management systems and MS Word, Excel, email and other IT packages.
- Clear written and verbal communicator with excellent negotiation skills and a calm, professional telephone manner.
- Methodical, with great attention to detail, fast and accurate keyboard skills and the ability to work well with figures.
- Able to multitask and prioritise in a fast-paced setting, using a common-sense approach to solve problems as they arise.
- Good geographical knowledge of the local area and an understanding of domestic building maintenance and terminology (or willingness to learn).
What's on offer:
- Hourly rate of £15.95, paid weekly via the agency.
- Temporary assignment for approximately 3-6 months, with full-time hours in North Hertfordshire.
- Supportive team culture where your organisational skills and customer focus make a real difference to residents and colleagues.
Administrator Coordinator in Letchworth Garden City employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Coordinator in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the repairs and maintenance sector. A personal recommendation can go a long way in landing that Administrator Coordinator role.
✨Tip Number 2
Prepare for the interview by researching common questions related to administration and customer service. Think about your past experiences and how they relate to the job description. We want you to shine when discussing your problem-solving skills and attention to detail!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with electronic scheduling and diary management systems before the interview. Being able to demonstrate your proficiency with these tools will definitely impress your potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator Coordinator in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service, especially in repairs and maintenance. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator Coordinator role. Share specific examples of how you've successfully managed schedules or resolved customer issues in the past.
Show Off Your Tech Skills: Since the role involves using electronic scheduling and IT systems, mention any relevant software you’re familiar with. We love candidates who can hit the ground running, so if you’ve got experience with MS Word, Excel, or similar tools, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator Coordinator. Familiarise yourself with scheduling systems and customer service principles, as these will be key topics during your chat.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've managed multiple tasks or prioritised work in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational prowess.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Prepare to demonstrate your calm and professional telephone manner by simulating common scenarios you might face in the role.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've successfully resolved issues, especially in a customer service context. Be prepared to explain your thought process and how you approach problem-solving, as this will show your potential employer that you're a proactive thinker.
