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- Tasks: Lead the income team to maximize rent collection and manage arrears recovery.
- Company: Trident Group has 50+ years of experience supporting communities through housing and care services.
- Benefits: Competitive salary with car allowance and a chance to make a real impact.
- Why this job: Join a passionate team dedicated to improving lives in disadvantaged communities.
- Qualifications: Experience in housing management and strong leadership skills are essential.
- Other info: Contact Kelly Power for more details about this exciting opportunity.
The predicted salary is between 23555 - 44200 £ per year.
Job Advert: Income Management Manager Location: Birmingham Salary: £39,194.48 per annum (+ car allowance) Hours: 37.5 per week About Us: Trident Group has over 50 years of experience providing homes and services for 8,000+ people across 3,400+ homes in the Midlands. With 850+ staff, we support disadvantaged communities through housing, care, and support services. The Role: We are seeking an experienced Income Management Manager to lead our income team, maximise rent collection, recover arrears, and oversee legal actions. The role includes managing Income Officers, Former Tenant and Sundry Debt Officers, and the Home Ownership Officer, ensuring high-quality service delivery and income targets are met. Key Responsibilities: * Lead and manage the Income Team to achieve collection targets. * Oversee arrears recovery and legal processes. * Provide expert advice on housing, welfare benefits, and financial inclusion. * Review policies and processes for continuous improvement. * Report on Key Performance Indicators across Trident Group. About You: * Experience in housing management, supported housing, and income recovery. * Strong leadership and performance management skills. * Knowledge of housing legislation and welfare benefits. * Excellent communication, organisation, and IT skills. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Income Services Manager employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Services Manager
✨Tip Number 1
Familiarize yourself with the specific housing legislation and welfare benefits relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the sector.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to performance management and how you've achieved targets.
✨Tip Number 3
Research Trident Group's mission and values, and think about how your personal values align with theirs. This will help you articulate why you're a good fit for their team during the interview.
✨Tip Number 4
Prepare to discuss your strategies for maximizing rent collection and recovering arrears. Having concrete examples of successful initiatives you've led will set you apart from other candidates.
We think you need these skills to ace Income Services Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Income Management Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in housing management and income recovery. Provide specific examples of how you've successfully led teams and met collection targets in previous roles.
Showcase Leadership Skills: Demonstrate your leadership and performance management skills in your application. Mention any relevant achievements or initiatives you've led that resulted in improved service delivery or income recovery.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements mentioned in the job description. Discuss your knowledge of housing legislation and welfare benefits, and how it aligns with the role at Trident Group.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Show Your Leadership Skills
As an Income Services Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you motivated your team to achieve targets. Share specific examples of how you've successfully managed performance in the past.
✨Demonstrate Your Knowledge of Housing Legislation
Make sure you brush up on relevant housing legislation and welfare benefits before the interview. Being able to discuss these topics confidently will show that you are well-prepared and knowledgeable about the field.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to income recovery or arrears management. Think through potential scenarios and formulate your responses to demonstrate your problem-solving skills and strategic thinking.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to provide examples of how you've effectively communicated with team members, stakeholders, or clients in the past. This will help illustrate your ability to manage relationships and deliver high-quality service.
