At a Glance
- Tasks: Manage income collection and support tenants with outstanding customer care.
- Company: Join a leading housing provider dedicated to exceptional community service.
- Benefits: Enjoy a dynamic team environment and the chance to make a real impact.
- Why this job: This role offers hands-on experience in debt recovery and tenant support.
- Qualifications: Experience in income management or debt recovery is essential.
- Other info: A full UK driving licence and vehicle access are required.
Income Officer Location: Birmingham Duration: Permanent Salary: £29,905 + Car Allowance Purpose: Maximise income collection through effective rent and service charge recovery while supporting tenancy sustainment. Key Responsibilities: * Regularly monitor rent accounts, providing a customer-focused service to prevent arrears. * Conduct home visits/virtual meetings for income recovery. * Maintain knowledge of housing/welfare benefits, signposting tenants as needed. * Collaborate on Welfare Reform strategies and adapt policies accordingly. * Liaise with external agencies to resolve benefit/payment issues. * Prepare cases for court and represent the Group in legal proceedings. * Maintain accurate records on CRM systems. * Develop campaigns and monitor income recovery KPIs. * Ensure compliance with GDPR and equality/diversity policies. Requirements: * Experience: 2-3 years in social housing and income recovery, including court case preparation. * Education: 5 GCSEs (Maths/English) or equivalent professional qualifications. * Knowledge/Skills: * Strong understanding of social housing, income management, housing/welfare benefits, and legislation. * High numeracy/literacy and proficiency in Microsoft applications. * Excellent interpersonal, communication, and decision-making skills. * Clean driving license with access to a vehicle. To discuss this role in more depth, please phone Kelly Power on (phone number removed) This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Income Officer employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the latest legislative and regulatory requirements related to income collection and arrears recovery. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in this field.
✨Tip Number 2
Practice your communication and negotiation skills. Role-playing scenarios where you negotiate payment arrangements or discuss arrears with tenants can give you the confidence needed to excel in this role.
✨Tip Number 3
Network with professionals in the housing sector, especially those who work in income collection or debt recovery. They can provide valuable insights and may even refer you to opportunities within their organizations.
✨Tip Number 4
Prepare for potential casework presentations by reviewing common court procedures and welfare benefits. Being well-versed in these areas will set you apart as a knowledgeable candidate ready to represent the organization effectively.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Income Officer. Highlight your relevant experience in income collection, arrears recovery, and customer care in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication and negotiation skills, as well as any experience with welfare benefits and court procedures.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are the perfect fit for this role. Mention specific examples from your past work that demonstrate your ability to manage rent accounts and support tenants effectively.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Showcase Your Experience
Be prepared to discuss your previous roles as an Income Officer or in debt recovery. Highlight specific examples where you successfully managed arrears recovery and how you provided outstanding customer care.
✨Know the Legislation
Familiarize yourself with the latest legislative and regulatory requirements related to income collection and arrears recovery. This knowledge will demonstrate your commitment to compliance and effective management.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with customers regarding rent accounts and negotiated payment arrangements.
✨Prepare for Casework Discussions
Understand the process of preparing and presenting casework for court hearings. Be ready to discuss any relevant experiences and how you represented your organization in similar situations.