At a Glance
- Tasks: Lead a team to enhance income management and support residents in a dynamic environment.
- Company: Ambitious housing provider focused on resident wellbeing and service excellence.
- Benefits: Flexible part-time hours, competitive salary, and the chance to make a real impact.
- Other info: Opportunity to work autonomously and develop professionally in a supportive culture.
- Why this job: Shape income recovery strategies and drive positive change for residents' lives.
- Qualifications: Experience in income management, team leadership, and strong communication skills.
Part time (circa 3 days per week – flexible)
Salary: circa £50k FTE
South-East London
Are you an experienced income management professional who thrives in a fast-paced, resident-focused environment? We’re partnering with a small, ambitious housing provider to recruit a dynamic Income Manager who can lead a high-performing team, drive service excellence and make a meaningful impact on residents’ lives.
This is a newly created role with real influence. You’ll shape the organisation’s approach to income recovery, embed a proactive “rent-first” culture, and ensure services are delivered with compassion, professionalism and a strong focus on tenancy sustainment.
The Role
- Lead, motivate and develop a small team of Income Recovery Officers
- Deliver a proactive, holistic income management service that supports residents to thrive
- Maximise income across current and former tenant arrears, service charges and sundry debts
- Manage complex and high-risk cases, including legal action where required
- Analyse arrears trends and performance data to identify risks and drive continuous improvement
- Ensure compliance with regulatory standards, legislation and the Housing Ombudsman’s Complaint Handling Code
- Build strong internal and external partnerships to support tenancy sustainment and community wellbeing
- Champion excellent customer service and embed a positive, solution-focused culture
About You
- Up-to-date knowledge of housing legislation, welfare benefits and best practice in income management
- A proven track record of improving KPIs, maximising income and delivering responsive, resident-focused services
- Experience managing staff and leading teams through change
- Confidence handling complex arrears cases, including those requiring legal action
- Strong communication skills, resilience and a calm, fair approach
- Excellent IT and data analysis skills, particularly Excel and housing management systems
- The ability to work autonomously, make evidence-based decisions and drive service improvements
- A positive, collaborative style and a genuine commitment to supporting residents
- A full UK driving licence and access to a vehicle
Income Manager employer: Greenacre Recruitment Ltd
As a Resident Engagement & Involvement Officer, you will join a forward-thinking organisation that prioritises community empowerment and resident-led initiatives. With a strong commitment to inclusivity and meaningful engagement, the company fosters a collaborative work culture where your contributions directly impact the lives of residents. Located in a vibrant community, this role offers unique opportunities for professional growth and the chance to be part of a team dedicated to making a real difference in housing services.
