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- Tasks: Help tenants with housing services and manage their tenancies effectively.
- Company: Join a dynamic team focused on providing excellent housing management in South London.
- Benefits: Competitive pay and the chance to make a real difference in people's lives.
- Why this job: Engage with residents, improve community satisfaction, and develop your skills in housing management.
- Qualifications: Knowledge of housing management practices and current legislation is essential.
- Other info: This is a temporary role with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Location: South London
Salary: £25 umbrella
Duration: Temporary
We are working with a client based in London who are looking for an interim Housing Officer to provide a resident focused housing service to their tenants.
What will you do in the role?
- To provide and deliver an efficient and effective generic housing management service to the organisation’s customers, helping them to maximise their income and maintain their tenancies, including their rent accounts.
- To maintain relationships with customers by providing excellent management services, delivering the Engagement Action plan, involving the customer in everything you do (Resident Voice) and working with the Customer Panel and estate champions.
- Tenancy Management, Voids, Estate Services and ASB.
- To minimise complaints, and increase satisfaction.
- To investigate subletting and tenancy fraud.
Who would excel in this role?
- Sound knowledge of best practice in management of housing management.
- Knowledge of current housing legislation, good practice and ability to keep abreast of forthcoming legislation.
Housing Officer employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the latest housing legislation and best practices in housing management. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into the role and the specific challenges they face. This can provide you with valuable information that you can reference in conversations with potential employers.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenant relationships or resolved complaints. Having concrete examples ready will showcase your experience and problem-solving skills.
✨Tip Number 4
Research the organisation's Engagement Action plan and be ready to discuss how you would contribute to it. Showing that you understand their goals and values will set you apart from other candidates.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in housing management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your knowledge of housing legislation, tenancy management, and customer engagement. Use specific examples to showcase your skills.
Showcase Your Communication Skills: As a Housing Officer, effective communication is crucial. Make sure to illustrate your ability to maintain relationships with tenants and resolve complaints in your application. Consider including examples of how you've successfully managed tenant interactions.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in this role.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Housing Legislation
Familiarise yourself with current housing legislation and best practices. Being able to discuss recent changes or upcoming laws will show your commitment to staying informed and your suitability for the role.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to maintain relationships and improve customer satisfaction, as this is crucial for a Housing Officer.
✨Showcase Problem-Solving Skills
Be ready to discuss specific instances where you've resolved complaints or managed difficult situations. This will demonstrate your capability in tenancy management and your proactive approach to minimising issues.
✨Engage with the Resident Voice
Understand the importance of involving residents in decision-making processes. Be prepared to share ideas on how you would implement the Engagement Action plan and work with customer panels effectively.
