At a Glance
- Tasks: Monitor and quality-assure repairs in housing, ensuring top-notch service delivery.
- Company: Join a forward-thinking organisation dedicated to improving community living standards.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference in people's lives by enhancing housing quality.
- Qualifications: Experience in repairs, strong communication skills, and a proactive mindset.
The predicted salary is between 35000 - 45000 € per year.
The Role: As the Asset Surveyor – Repairs & Maintenance, you will cover a defined housing patch, monitoring and quality‑assuring repairs and maintenance works delivered by contractors. You will play a key role in improving service delivery by reviewing performance data, conducting post‑inspections and investigating complaints. Working collaboratively with stakeholders, you will ensure works meet required standards, provide excellent customer outcomes, and comply with statutory obligations and best practice.
Key Responsibilities:
- Monitor and quality‑assure repairs and maintenance works delivered across a housing portfolio.
- Carry out post‑inspections of completed works, including targeted and random checks.
- Investigate customer complaints relating to repairs and produce detailed reports.
- Analyse customer satisfaction data to identify trends, risks and service improvements.
- Identify instances of poor workmanship and ensure corrective actions are taken.
- Provide guidance to contractors on standards, specifications and policy requirements.
- Ensure specialist works are properly procured, managed and delivered to a high standard.
- Liaise with internal teams including housing, estates and surveying colleagues.
- Ensure compliance with statutory obligations and regulatory standards.
What We’re Looking For:
- Experience in repairs and maintenance within social housing or a similar environment.
- Strong knowledge of construction, contracts and health & safety legislation.
- Ability to analyse performance data and drive service improvements.
- Experience investigating complaints and producing clear, detailed reports.
- Strong stakeholder management skills and ability to build effective working relationships.
- Excellent communication and organisational skills.
- Proactive and solution‑focused approach with strong attention to detail.
Qualifications & Requirements:
- Relevant professional qualification (degree/HND) or equivalent experience.
- Good understanding of Health & Safety legislation.
- Ability to travel between sites as required.
Asset Surveyor - Repairs & Maintenance in Harlow employer: Greenacre Recruitment Ltd
As an employer, we pride ourselves on fostering a collaborative and supportive work culture that empowers our Asset Surveyors to excel in their roles. With a strong focus on employee development, we offer numerous growth opportunities and training programmes tailored to enhance your skills in repairs and maintenance within the social housing sector. Located in a vibrant community, our team enjoys a fulfilling work-life balance, competitive benefits, and the chance to make a meaningful impact on the lives of residents through high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Surveyor - Repairs & Maintenance in Harlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience in repairs and maintenance aligns with their goals. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience with quality assurance and customer satisfaction – these are key in the Asset Surveyor role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Asset Surveyor - Repairs & Maintenance in Harlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Asset Surveyor role. Highlight your experience in repairs and maintenance, and don’t forget to mention any relevant qualifications or skills that match what we’re looking for.
Showcase Your Achievements:When writing your application, focus on specific achievements in your previous roles. Use numbers and examples to demonstrate how you’ve improved service delivery or resolved complaints effectively.
Be Clear and Concise:Keep your application clear and to the point. We love a well-structured application that’s easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance within social housing. Familiarise yourself with relevant legislation, especially health and safety. Being able to discuss specific examples from your experience will show that you’re not just talking the talk.
✨Data is Your Friend
Since the role involves analysing performance data, be prepared to discuss how you've used data in past roles to drive service improvements. Bring examples of trends you've identified and how you’ve acted on them. This will demonstrate your analytical skills and proactive approach.
✨Communication is Key
Strong stakeholder management skills are crucial for this position. Think about times when you've successfully built relationships with contractors or internal teams. Be ready to share these stories, highlighting your communication style and how it led to positive outcomes.
✨Prepare for Complaints
Investigating customer complaints is a big part of the job. Prepare to discuss your approach to handling complaints and producing reports. Share specific instances where you turned a negative situation into a positive outcome, showcasing your problem-solving skills and attention to detail.
