Greenacre Recruitment Ltd in Surrey seeks an experienced Senior Complaints Handler on an interim basis until March 2027. This senior role owns high‑level complaints, member enquiries and Ombudsman cases, delivering thorough, balanced responses aligned with regulatory expectations.
You will work with service managers and senior leaders to investigate issues, coordinate evidence, and produce well‑reasoned outcomes that support service improvement and a positive complaints culture.
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Senior Complaints Lead (Housing) - Complex Enquiries in Guildford employer: Greenacre Recruitment Ltd
As a Resident Engagement & Involvement Officer, you will join a forward-thinking organisation that prioritises community empowerment and resident-led initiatives. With a strong commitment to inclusivity and meaningful engagement, the company fosters a collaborative work culture where your contributions directly impact the lives of residents. Located in a vibrant community, this role offers unique opportunities for professional growth and the chance to be part of a team dedicated to making a real difference in housing services.
