At a Glance
- Tasks: Lead the Consumer Standards action plan and drive service improvement across housing services.
- Company: Join a dynamic organisation focused on high-quality, resident-focused services.
- Benefits: Competitive daily rate, hybrid working, and the chance to make a real impact.
- Other info: Opportunity to work collaboratively across teams in a supportive environment.
- Why this job: Shape policies and processes while influencing stakeholders for meaningful change.
- Qualifications: Experience in service improvement and strong understanding of housing regulations required.
We are recruiting for an experienced professional to lead the work on the Regulator of Social Housing’s Consumer Standards and drive meaningful service improvement across Housing Services. This is a key role focused on strengthening policies, processes and controls, improving consistency across teams, and ensuring the organisation delivers high-quality, resident-focused services. You’ll take ownership of the Consumer Standards action plan and work closely with teams to drive meaningful, sustainable improvement. There is no line management, but you will lead the work, influence stakeholders at all levels, and support services to embed new ways of working into BAU.
Key Responsibilities
- Lead and manage the Consumer Standards action plan, ensuring progress and accountability across all housing service areas.
- Work collaboratively with Housing Management, Repairs, Compliance, Resident Engagement and other teams to address gaps and strengthen weaker areas.
- Ensure policies, processes and service offers reflect the Consumer Standards and are consistently applied.
- Support teams to understand risk, particularly around safety, quality and housing management compliance.
- Develop and maintain a clear evidence base demonstrating how standards are being met.
- Provide constructive challenge and guidance to internal and external stakeholders, including navigating resistance where needed.
- Support the development of robust controls, governance and reporting mechanisms.
About You
- Strong understanding of Consumer Standards, social housing regulation and housing management.
- Experience in service improvement, compliance, governance, or risk within a housing context.
- Knowledge of policies and processes across repairs, housing management and compliance.
- Ability to work across departments and influence at all levels, including in environments where priorities may differ.
- Excellent communication, stakeholder management and documentation skills.
- A proactive, organised and resilient approach, with the ability to keep momentum across multiple workstreams.
- Comfortable leading without line management responsibility.
If you would like to discuss this role further, please call Kelly.
Regulatory Implementation Officer in Guildford employer: Greenacre Recruitment Ltd
As a Regulatory Implementation Officer in the Surrey Area, you will join a forward-thinking organisation committed to enhancing housing services through strong governance and compliance. Our hybrid work culture promotes flexibility and collaboration, allowing you to influence meaningful change while enjoying a supportive environment that prioritises professional growth and development. With a focus on high-quality, resident-centred services, this role offers a unique opportunity to make a significant impact in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regulatory Implementation Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that fits your skills perfectly.
✨Tip Number 2
Prepare for those interviews by researching the organisation's current policies and practices. Show them you’re not just another candidate; you’re someone who’s genuinely interested in improving their services and understands the Consumer Standards inside out.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the key responsibilities of the Regulatory Implementation Officer role. Highlight your service improvement successes and how you’ve influenced stakeholders in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make a difference in the housing sector.
We think you need these skills to ace Regulatory Implementation Officer in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Consumer Standards and service improvement. We want to see how your skills align with the key responsibilities of the Regulatory Implementation Officer role.
Showcase Your Collaboration Skills:Since this role involves working closely with various teams, emphasise your ability to collaborate and influence stakeholders. Share examples of how you've successfully worked across departments in the past.
Demonstrate Your Understanding of Compliance:We’re looking for someone with a strong grasp of housing management and compliance. Use your application to showcase your knowledge in these areas and how you’ve applied it in previous roles.
Keep It Professional Yet Engaging:While we appreciate a friendly tone, ensure your application remains professional. Be clear and concise, and don’t forget to proofread for any errors before submitting through our website!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Consumer Standards
Make sure you have a solid understanding of the Consumer Standards and how they apply to the role. Brush up on recent changes in regulations and be ready to discuss how you can implement these standards effectively within the organisation.
✨Showcase Your Collaborative Skills
Since this role involves working with various teams, prepare examples of how you've successfully collaborated in the past. Highlight your ability to influence stakeholders and drive service improvements across departments.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific challenges you've faced in previous roles related to compliance or service improvement. Share how you approached these issues and what strategies you used to overcome them, especially in environments with differing priorities.
✨Prepare for Constructive Challenges
Expect questions about how you would handle resistance from stakeholders. Think of scenarios where you've had to provide constructive feedback or guidance, and be prepared to explain your approach to navigating those situations effectively.
