At a Glance
- Tasks: Lead meaningful change in housing services and shape impactful policies.
- Company: Join a dynamic South-East organisation focused on service improvement.
- Benefits: Competitive pay of £250 per day with opportunities for professional growth.
- Other info: Collaborative environment with a focus on tenant engagement and service excellence.
- Why this job: Make a real difference for residents while enhancing your policy and analytical skills.
- Qualifications: Experience in policy development and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
If you’re passionate about improving housing services and shaping policies that genuinely make a difference for residents, this long-term interim opportunity offers the chance to lead meaningful change across a busy and evolving housing department. We’re supporting a South-East based organisation to recruit an experienced Service Improvement Policy Officer who can blend policy expertise, analytical thinking and service improvement skills to strengthen quality, compliance and customer experience across Housing Services.
About the Role: You’ll play a central role in developing, reviewing and implementing policies and procedures that ensure services are efficient, compliant and aligned with resident needs. Working closely with managers, partners and tenants, you’ll use data, insight and regulatory requirements to drive improvements across key housing functions such as repairs, tenancy management and homelessness. Your work will help shape how services operate, how decisions are made, and how the organisation responds to feedback, performance trends and regulatory expectations.
Key Responsibilities:
- Develop, update and maintain housing policies and procedures in line with legislation, regulatory standards and best practice.
- Ensure policies reflect local priorities, corporate objectives and resident needs.
- Lead consultation exercises with tenants, partners and internal stakeholders.
- Identify opportunities to improve service delivery through performance analysis, benchmarking and customer insight.
- Support and deliver service improvement projects across housing functions.
- Monitor and evaluate the impact of improvements and recommend further action.
- Analyse performance data, KPIs and feedback to identify trends and areas for improvement.
- Produce reports, briefings and dashboards for senior management and committees.
- Support compliance with regulatory frameworks, audits and inspections.
- Engage with residents to co-produce service improvements and respond to feedback.
- Maintain accurate records of policy changes and decision-making processes.
What You’ll Bring:
- Experience in policy development, service improvement, or performance analysis within housing or the public sector.
- Strong analytical skills with the ability to translate data and insight into practical action.
- Knowledge of housing legislation, regulation and local authority responsibilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and work collaboratively across teams.
- Experience working in a local authority housing department.
- Understanding of tenant engagement and co-production approaches (desirable).
- Familiarity with performance frameworks and regulatory standards (desirable).
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
Policy Officer (Service Improvement) in Guildford employer: Greenacre Recruitment Ltd
As a leading organisation in the South-East, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to drive meaningful change in housing services. With a strong focus on professional development, we offer numerous opportunities for growth and advancement, ensuring that our team members can enhance their skills while making a tangible impact on the lives of residents. Join us to be part of a dynamic environment where your expertise in policy and service improvement will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Officer (Service Improvement) in Guildford
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Policy Officer (Service Improvement) in Guildford
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Greenacre Recruitment Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Greenacre Recruitment Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
