At a Glance
- Tasks: Analyse data and improve housing services through policy development and process mapping.
- Company: Join a dedicated team focused on delivering high-quality housing services.
- Benefits: Competitive daily rate, opportunity for impactful work, and professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and manage exciting projects.
- Why this job: Make a real difference in housing by turning insights into action.
- Qualifications: Experience in policy drafting, strong analytical skills, and knowledge of housing legislation.
The predicted salary is between 60000 - 60000 £ per year.
We’re looking for a detail-driven Service Improvement & Insights Officer to join our Service Improvement Team and help us deliver high-quality, customer-focused housing services. If you enjoy analysing data, improving processes, and turning insight into action, this role will suit you perfectly.
The role You’ll support continuous improvement across Housing by:
- Reviewing and developing policies, procedures, and process maps
- Ensuring compliance with housing legislation and regulatory standards
- Collecting, analysing, and reporting on KPIs, benchmarking data, and annual returns
- Supporting service reviews and tracking improvement plans
- Coordinating the Tenant Satisfaction Survey and sharing findings with teams
- Producing clear, accessible information for tenants, staff, and stakeholders
- Researching best practice and summarising new Government policy
- Sharing Housing Ombudsman insight and spotlight reports internally
- Assisting with project work and business continuity planning
What you’ll bring:
- Experience drafting or reviewing policies in housing, public sector, or regulatory settings
- Strong analytical and research skills
- Ability to interpret data and produce performance reports
- Knowledge of housing legislation, consumer standards, and statutory reporting
- Excellent written and verbal communication skills
- Ability to work across teams and manage multiple deadlines
- A proactive, improvement-focused mindset
Policy Officer in Guildford employer: Greenacre Recruitment Ltd
As a Policy Officer within our Service Improvement Team, you will thrive in a dynamic work environment that prioritises high-quality, customer-focused housing services. We offer a collaborative culture that encourages professional growth through continuous learning and development opportunities, alongside competitive remuneration. Join us to make a meaningful impact while enjoying the benefits of working in a supportive team dedicated to improving housing services for our community.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in service improvement. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and regulatory standards. We want you to be able to discuss how your analytical skills can improve processes and enhance tenant satisfaction.
✨Tip Number 3
Showcase your data analysis skills! Bring examples of how you've used data to drive improvements in previous roles. We love seeing candidates who can turn insight into action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to make a difference in housing services.
We think you need these skills to ace Policy Officer in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Policy Officer role. Highlight your experience with drafting policies and your analytical skills, as these are key for us in this position.
Showcase Your Data Skills:Since we’re all about turning insights into action, don’t forget to mention any experience you have with data analysis. Include specific examples of how you've used data to improve processes or services.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We love clarity, so make sure your communication is easy to understand and free from jargon.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Policies
Before the interview, brush up on relevant housing policies and legislation. Being able to discuss specific regulations and how they impact service improvement will show that you’re not just familiar with the role but also genuinely interested in making a difference.
✨Data is Your Best Friend
Since the role involves analysing data and reporting on KPIs, come prepared with examples of how you've used data to drive improvements in previous roles. Be ready to discuss your analytical process and any tools you’ve used to interpret data effectively.
✨Showcase Your Communication Skills
As a Policy Officer, clear communication is key. Prepare to demonstrate your ability to produce accessible information for various stakeholders. You might even want to bring a sample report or presentation to showcase your writing style and clarity.
✨Be Proactive About Improvement
Highlight your proactive mindset by discussing past experiences where you identified areas for improvement and took action. Think of specific examples where your initiatives led to positive changes, and be ready to share these stories during the interview.
