The Role: We’re looking for an experienced Maintenance & Repairs Lead to take ownership of a high-performing housing maintenance service. This is a key leadership role responsible for delivering a customer-focused, compliant and cost-effective repairs and maintenance function, ensuring homes are safe, well-maintained and fit for purpose. You’ll lead a multidisciplinary team delivering responsive repairs, cyclical maintenance and minor works projects, driving service improvements while maintaining strong financial and performance controls. Key Responsibilities: • Lead, manage and motivate a team delivering responsive and planned maintenance services • Oversee reactive repairs, cyclical programmes and improvement works to ensure quality and value for money • Monitor contractor and supplier performance, holding them accountable for delivery standards • Identify opportunities to improve efficiency, first-time fix rates and customer satisfaction • Approve works, manage budgets and ensure financial compliance • Contribute to long-term asset management and investment planning • Handle complex technical issues including building defects and specialist investigations • Ensure full compliance with health & safety legislation, CDM regulations and asbestos management • Respond to customer queries, complaints and escalations with professionalism and care • Build strong relationships with residents, stakeholders and internal teams About You : We’re looking for a confident leader with strong technical expertise and a passion for delivering excellent housing services. You will have: • Degree (or equivalent) in a construction-related discipline • Significant experience in housing maintenance, repairs or asset management • Proven experience leading technical or operational teams Strong knowledge of: • Building construction and defects • Health & Safety legislation (including CDM) • Asbestos regulations and housing compliance requirements • Experience managing budgets, contractors and performance targets • Excellent problem-solving and decision-making skills • A strong customer-first mindset • Full UK driving licence • Professional membership (e.g. CIOB) is desirable. What You’ll Bring: • A proactive, solutions-focused approach • The ability to manage competing priorities and deliver results • Strong communication skills with both technical and non-technical audiences • A commitment to continuous improvement and service excellence Why Apply? • Make a real impact on the quality of people’s homes and communities • Lead a service at the heart of housing delivery • Opportunity to shape future maintenance and investment programmes • Work within a collaborative, forward-thinking environment
