At a Glance
- Tasks: Support tenants through complex repairs, ensuring they feel heard and informed.
- Company: Join a forward-thinking housing service focused on tenant advocacy.
- Benefits: Competitive pay of £29.50 per hour with hybrid working options.
- Other info: Opportunity to work in a dynamic environment until March 2027.
- Why this job: Make a real difference in residents' lives while building trust and improving services.
- Qualifications: Experience in housing, customer service, or support roles is essential.
The predicted salary is between 27 - 33 £ per hour.
If you’re driven by fairness, compassion and making a tangible difference to people’s lives, this interim Tenant Repairs Support Officer role offers the chance to be the steady, accountable presence residents rely on during complex repairs journeys.
You’ll join a forward-thinking housing service that’s piloting a more person-centred, transparent and responsive approach for tenants experiencing prolonged, high-risk or challenging repairs issues. Your work will directly improve outcomes for vulnerable residents, reduce complaints and rebuild trust.
The Role
As a named advocate for tenants referred into the pilot, you’ll be the calm, consistent point of contact who ensures residents feel heard, supported and informed. You’ll coordinate activity across repairs teams, contractors and housing colleagues, driving progress, challenging delays and keeping everyone accountable.
Key responsibilities include:
- Building trusted relationships with tenants navigating complex repairs
- Explaining processes and timescales clearly and accessibly
- Tailoring communication to individual needs and preferences
- Managing cases end-to-end, ensuring no resident has to chase for updates
- Escalating risks, delays or safeguarding concerns appropriately
- Facilitating joined-up working between contractors, surveyors and housing teams
- Conducting satisfaction checks and capturing learning to improve services
What You’ll Bring
- Experience in housing, repairs, advocacy, customer service, care or support
- Confidence managing complex cases with multiple stakeholders
- A strong understanding of customer service and tenant engagement
- The ability to support vulnerable residents with diverse needs
- Excellent communication, influencing and problem-solving skills
- Calmness under pressure, empathy and a genuinely resident-focused approach
Desirable: knowledge of repairs processes, safeguarding training, and familiarity with housing systems such as MRI/Orchard.
Tenant Repairs Support Officer in Godalming employer: Greenacre Recruitment Ltd
Greenacre Recruitment Ltd. is an exceptional employer, offering a dynamic work culture that prioritises employee development and collaboration. Located in the vibrant Greater London area, we provide our team with unique opportunities for growth within the social housing sector, alongside competitive benefits and a supportive environment that values proactive service delivery.
