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- Tasks: Be the friendly face for residents and handle customer queries with care.
- Company: Join a supportive Housing Association making a difference in Birmingham.
- Benefits: Enjoy competitive pay and the chance to enhance your customer service skills.
- Why this job: Gain valuable experience while contributing to community well-being and service improvement.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is an interim role lasting 2-3 months, perfect for students or recent graduates.
Location: Birmingham
Length: Interim - 2-3 months
Salary: £13 PAYE + £1.57 HP
We are excited to support the recruitment of a Customer Service Officer for a Housing Association in Birmingham. This role is key in providing a professional and responsive service to customers, residents, and stakeholders.
What will you do in the role?
- Act as the first point of contact for residents, providers, and the public, offering high-quality customer service.
- Handle customer care cases individually and within a team, ensuring clear communication and timely resolution.
- Maintain a professional reception area and liaise with internal teams to address queries.
- Identify areas for improvement and contribute to the continuous enhancement of our services.
- Ensure compliance with GDPR, health and safety, and company policies.
- Log complaints and safeguarding concerns sensitively and professionally.
Who would excel in this role?
- Experienced in delivering exceptional customer service.
- Skilled in effective communication and problem-solving.
- Confident in managing multiple tasks and escalating issues when necessary.
- Knowledge of GDPR and health and safety protocols is advantageous.
To discuss this role further, please contact us.
Customer Service Officer employer: Greenacre Recruitment Ltd
Contact Detail:
Greenacre Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the specific needs of a housing association. Understanding the unique challenges and requirements of residents can help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Brush up on your knowledge of GDPR and health and safety protocols. Being able to demonstrate your understanding of these regulations during an interview will show that you are prepared and responsible.
✨Tip Number 3
Prepare examples of how you've handled customer complaints or difficult situations in the past. This will help you illustrate your problem-solving skills and ability to provide exceptional customer service.
✨Tip Number 4
Network with current or former employees of the housing association if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service. Include specific examples of how you've handled customer queries and resolved issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention your understanding of GDPR and health and safety protocols, as these are advantageous for the role.
Showcase Relevant Experience: In your application, emphasise any previous roles where you acted as a first point of contact or managed customer care cases. This will demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Highlight your ability to handle difficult situations and resolve issues effectively.
✨Demonstrate Effective Communication
Since this role involves liaising with residents and stakeholders, practice clear and concise communication. Be ready to explain how you ensure that information is conveyed accurately and professionally.
✨Familiarise Yourself with GDPR and Health & Safety
Brush up on your knowledge of GDPR and health and safety protocols. Being able to discuss these topics confidently will show that you understand the importance of compliance in a customer service role.
✨Prepare for Teamwork Scenarios
Think about times when you've worked as part of a team to solve problems or improve services. Be ready to share how you contribute to a collaborative environment and support your colleagues.
