At a Glance
- Tasks: Lead income management strategies and support tenants in sustaining their homes.
- Company: Join a dynamic team focused on housing services and tenant support.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on social housing.
- Why this job: Make a real impact on financial stability and tenant wellbeing.
- Qualifications: 2+ years in income management with strong communication skills.
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Fully remote | Full Time | 37.5 hours
£(phone number removed)
6-month FTC
Are you an experienced income management professional with a passion for maximising rent and service charge collection while supporting tenants to sustain their homes? We’re looking for a driven and proactive Arrears and Income Manager to take the lead in shaping and delivering effective arrears and income strategies.
The Role
As Arrears and Income Manager, you’ll be the key contact for all housing income matters, ensuring rent and service charge accounts are well managed and arrears are reduced. You’ll:
* Lead on developing arrears management processes and policies in line with legislation.
* Monitor arrears cases, recommend actions, and oversee recovery of current and former tenant arrears.
* Work closely with Finance, Operations and Housing teams to maximise income collection.
* Provide guidance and support to housing staff on arrears management and benefit-related issues.
* Produce accurate monthly reports, KPI monitoring, and support strategic decision-making.
* Lead annual rent increases and service charge reviews.
This role offers the chance to make a real impact – driving financial stability, supporting tenants, and strengthening housing services.
About You
We’re looking for someone who is not only confident with numbers and arrears processes, but also brings a customer-first approach when supporting tenants. You will need:
* At least 2 years’ experience in income management or a similar housing role.
* Strong background in social housing and income collection.
* Excellent communication skills, with the ability to explain complex information clearly.
* A collaborative approach, with the confidence to work across departments and with external partners.
* Solid IT and reporting skills, with attention to detail and accuracy.
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Arrears & Income Manager employer: Greenacre Recruitment Ltd
As an Arrears & Income Manager with us, you'll join a fully remote team that values your expertise in income management while providing a supportive and collaborative work culture. We prioritise employee growth through continuous training and development opportunities, ensuring you can thrive in your role while making a meaningful impact on tenants' lives and the community. Enjoy the flexibility of remote work alongside a commitment to financial stability and tenant support, making this an excellent place for passionate professionals seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Arrears & Income Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Arrears & Income Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of arrears management processes and policies. Be ready to discuss how you've successfully maximised income collection in the past. We want to see that passion for supporting tenants shine through!
✨Tip Number 3
Showcase your communication skills! During interviews, practice explaining complex information clearly and concisely. This is key for the Arrears & Income Manager role, so make sure you can demonstrate your ability to break down tricky topics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Arrears & Income Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Arrears & Income Manager role. Highlight your experience in income management and any relevant achievements that showcase your skills in maximising rent collection and supporting tenants.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at StudySmarter. Don’t forget to mention your collaborative approach and customer-first mindset!
Showcase Your Numbers Skills:Since this role involves a lot of financial management, be sure to highlight your strong background in numbers. Mention any specific tools or software you’re familiar with that can help in reporting and monitoring KPIs.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Greenacre Recruitment Ltd
✨Know Your Numbers
As an Arrears & Income Manager, you'll need to be confident with numbers. Brush up on your financial knowledge and be ready to discuss how you've successfully managed income collection in the past. Prepare specific examples of how you’ve reduced arrears or improved processes.
✨Understand the Legislation
Familiarise yourself with the relevant legislation surrounding arrears management. Be prepared to discuss how you’ve developed policies in line with these laws. This shows that you’re not just experienced but also knowledgeable about the legal framework that governs the role.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Think of examples where you've had to explain complex information clearly to tenants or colleagues. Practise articulating these scenarios so you can demonstrate your ability to convey important information effectively during the interview.
✨Collaborative Mindset
This position requires working closely with various teams. Be ready to share experiences where you’ve collaborated across departments or with external partners. Highlight your teamwork skills and how they’ve contributed to successful outcomes in previous roles.
