Service Delivery Coordinator
Department: Operations - Office Based
Employment Type: Full Time
Location: Wallsend - On Site
Reporting To: Service Delivery Manager
Compensation: £28,000 / year
Description
Green Zone Surveys is a building compliance and energy assessment company, supporting organisations across the UK and Ireland to meet legal, safety and sustainability obligations. We work with facilities management (FM) providers, HVAC companies and directly with businesses to deliver high-quality, reliable services across both public and private sectors.
As we continue to expand, we are looking for a well-organised Service Delivery Coordinator to join our successful operations team, coordinating and scheduling our nationwide works.
This is a full-time, permanent, office-based role at the heart of our operations. You will make sure our technicians are in the right place, with the right information, at the right time – working closely with clients, operatives and colleagues to keep our service delivery running smoothly. Full training will be provided. The role is based at our North East head office at Cobalt Business Exchange, Wallsend. The hours are: Monday - Thursday: 08:30 to 16:30. Friday: 09:00 to 16:00.
About the role
- Coordinate and schedule nationwide operational works
- Allocate work efficiently based on technician availability, location and competency
- Manage booking confirmations and all scheduling requirements
- Liaise with clients regarding booking dates, access requirements and operational updates
- Ensure operatives receive accurate job information, RAMS and site-specific requirements
- Maintain accurate records within the RIMS TeamDesk system and internal calendar / planning systems
- Work closely with other team members to coordinate planning as efficiently as possible
- Provide cover during colleague leave / absence to ensure continued operational delivery
What you will bring
- Strong organisational skills with a high level of accuracy and attention to detail
- Excellent communication skills, both written and verbal
- Good IT skills and confidence learning new systems
- Self-motivated and able to use your own initiative
- Honest, reliable and enjoys working as part of a team
- Experience in scheduling, coordination or an operations support role (desirable)
- Relevant qualifications or experience within building compliance (desirable)
What's in it for you
- Company pension scheme
- Life insurance
- Free parking on site
- On-site canteen
- Good transport links
- Company events
- Full training provided
Supportive team environment with scope for personal development and career progression
Clear career progression path as the business and Group continue to grow
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Service Delivery Coordinator employer: Green Zone Surveys
Green Zone Surveys is an exceptional employer, offering a supportive team environment that fosters personal development and career progression. With a competitive salary, uncapped commission structure, and the flexibility of hybrid working, employees can enjoy a healthy work-life balance while contributing to meaningful projects in building compliance and energy assessment. Located in Newcastle or Omskirk, the company also provides unique benefits such as a day off for birthdays and engaging company events, making it an attractive place for professionals looking to grow their careers in a dynamic industry.
