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- Tasks: Manage freight operations and provide top-notch customer service in a fast-paced environment.
- Company: Join a growing SME in the dynamic freight and shipping industry.
- Benefits: Enjoy a competitive salary, 32 days annual leave, and comprehensive benefits.
- Other info: Hybrid work model with opportunities for world-class training and career progression.
- Why this job: Be part of a team that delivers logistics solutions for major global clients.
- Qualifications: 2+ years in freight forwarding and excellent customer service skills required.
The predicted salary is between 35000 - 38000 £ per year.
We are actively looking to engage customs compliance professionals with a passion for shipping and European / RoW freight forwarding for a new role as a Freight Operations Specialist (4on4off) in Redditch, Worcestershire. This role is for a 4on4off shift pattern on a hybrid work basis.
My client is a SME freight forwarding business, with huge ambitions for growth, in the freight & shipping industry. You will be joining a fast-paced environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on providing freight forwarding & customs clearance for air freight, sea freight & road freight solutions, which are both cost effective & time sensitive.
As a Freight Operations Specialist (4on4off) you will report to the Freight Operations Manager on a daily basis. You will be responsible for the following areas:
- Managing the pricing, quoting, booking and file monitoring of freight across import & export across air, sea & road freight.
- Manage air, sea & ocean freight import and export bookings including pricing, quotations, end-to-end shipping and customs documentation.
- Develop and build relationships to ensure a high level of customer service is provided to clients with a knowledge of the clients' business requirements.
- Informing customers about the freight prices, port charges, cost of special documents, insurance prices as well as prices for handling the goods.
- Handling customs entries (EUR1's / ATR1's) and arranging billings for VAT/Duties.
- Documents of Operations and transportation (booking, airway bills and loading confirmation).
- Nominating carriers, airlines and GSA in-line with rates, OTIF value and customer requirements in line with a variety of INCOTerms.
The successful candidate will have an expansive background in customs compliance within the freight forwarding industry. The ideal Freight Operations Specialist (4on4off) will have the following skills and experience:
- 2+ years' experience in freight forwarding, transport planning.
- Experience of pricing, quotation and planning customer deliveries across air, sea or road freight forwarding.
- Desirable experience of customs compliance (not essential).
- Excellent customer service experience.
- Knowledge of INCOTerms is advantageous.
- Commutable to Redditch, Worcestershire.
- Ability to work a 4on4off shift pattern on a hybrid basis.
What's On Offer?
- £35,000-£38,000.
- 32 days annual leave.
- Comprehensive company benefits account.
- World-class training & development and large opportunities to progress.
Freight Operations Specialist (4on4off) in Redditch employer: Green & Wolvin Recruitment
Contact Detail:
Green & Wolvin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Operations Specialist (4on4off) in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Freight Operations Specialist role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of INCOTerms and customs compliance. We recommend practising common interview questions related to freight operations so you can showcase your expertise and passion for the industry.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to make it more personal.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We keep our listings updated and you’ll be able to showcase your skills directly to the hiring team. Plus, it’s super easy to navigate!
We think you need these skills to ace Freight Operations Specialist (4on4off) in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight Operations Specialist role. Highlight your experience in freight forwarding and customs compliance, and don’t forget to mention any relevant skills like pricing and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for shipping and how your background aligns with our needs. Be sure to mention why you’re excited about joining a fast-paced environment like ours.
Showcase Your Customer Service Skills: Since customer service is key in this role, make sure to provide examples of how you've successfully managed client relationships in the past. We want to see how you can bring that high level of service to our clients!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Green & Wolvin Recruitment
✨Know Your Freight Basics
Make sure you brush up on your knowledge of freight forwarding, customs compliance, and INCOTerms. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry's nuances.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to meet a client's needs, as this is crucial for the Freight Operations Specialist position.
✨Understand the Shift Pattern
Since this role involves a 4on4off shift pattern, be ready to discuss your flexibility and how you manage work-life balance. Employers appreciate candidates who can adapt to different working hours without compromising productivity.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth ambitions and how the Freight Operations Specialist fits into their plans. This shows your interest in the company and helps you gauge if it's the right fit for you.