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- Tasks: Coordinate air, sea, and road freight operations while managing bookings and customs documentation.
- Company: Join a leading global shipping company with offices worldwide, including Europe, Africa, and the Americas.
- Benefits: Enjoy a competitive salary, profit bonuses, 32 days of annual leave, and comprehensive benefits.
- Why this job: Be part of a fast-paced environment, build relationships, and make an impact in logistics.
- Qualifications: 1+ years in freight forwarding or a relevant degree; customer service skills are essential.
- Other info: Ideal for graduates eager to kickstart their career in the freight forwarding industry.
The predicted salary is between 28000 - 34000 £ per year.
We are actively looking to engage with either experienced freight forwarders or graduates with a passion for freight forwarding and shipping for a new role as a Freight Operations Co-ordinator in Southampton.
My client is a market-leader in the shipping industry and has offices based across the world including the Americas, Africa, and the Far East with a regional head office based in Europe. You will be joining a fast-paced environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive.
As a Freight Operations Co-ordinator, you will report to the International Freight Operations Manager on a daily basis. You will be responsible for the following areas across the Southampton office:
- Manage air, sea & ocean freight import and export bookings including pricing, quotations, end-to-end shipping and customs documentation.
- Documents of Operations and transportation (booking, airway bills and loading confirmation).
- Nominating carriers, airlines and GSA in-line with rates, OTIF value and customer requirements in line with a variety of INCOTerms.
- Raise additional customs documentation to ensure the freight can move from country to country (ISF, COO, clearance documentation etc).
- Customer rate analysis on route guidance, whilst monitoring and securing allocations and operation efficiency.
- Develop and build relationships to ensure a high level of customer service is provided to clients with a knowledge of the clients' business requirements.
The successful candidate will have an expansive background in ocean and air freight forwarding across both import and export. Additionally, you could be a graduate looking to gain your first role within the Freight Forwarding industry. The ideal Freight Operations Co-ordinator will have the following skills and experience:
- 1+ years' experience in freight forwarding in either air, sea or road freight forwarding.
- Experience of pricing, quotation and planning customer deliveries across air & road freight.
- Desirable experience of customs compliance.
- Excellent customer service experience.
- Knowledge of INCOTerms is advantageous.
- Commutable to Southampton.
£28,000-£34,000 basic salary.
Company wide profit bonus up to £5k per annum.
32 days annual leave.
Comprehensive company benefits account.
Large opportunities to progress knowledge and job banding.
Freight Operations Co-ordinator employer: Green & Wolvin Recruitment
Contact Detail:
Green & Wolvin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Operations Co-ordinator
✨Tip Number 1
Familiarise yourself with the key terms and processes in freight forwarding, especially INCOTerms. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the shipping industry through platforms like LinkedIn. Engaging with current employees or joining relevant groups can provide insights into the company culture and expectations.
✨Tip Number 3
Stay updated on current trends in logistics and freight forwarding. Being knowledgeable about recent developments can give you an edge during discussions with potential employers.
✨Tip Number 4
Prepare to discuss specific examples of how you've provided excellent customer service in past roles or experiences. This is crucial as the job requires strong relationship-building skills with clients.
We think you need these skills to ace Freight Operations Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in freight forwarding, especially any roles involving air, sea, or road freight. Include specific examples of your achievements and skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention why you are interested in this role and how your background makes you a suitable candidate. Be sure to address the key responsibilities outlined in the job description.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, provide examples in your application that demonstrate your ability to build relationships and meet client needs effectively.
Showcase Knowledge of INCOTerms: If you have knowledge of INCOTerms, make sure to mention it in your application. This can set you apart from other candidates and show that you understand the logistics involved in freight operations.
How to prepare for a job interview at Green & Wolvin Recruitment
✨Know Your Freight Basics
Make sure you brush up on your knowledge of air, sea, and road freight operations. Understanding the key terms and processes, including INCOTerms, will show that you're serious about the role and ready to hit the ground running.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial in this role, prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. This will highlight your ability to provide top-notch service.
✨Showcase Your Analytical Skills
Be ready to discuss how you've handled pricing, quotations, and route guidance in previous roles or projects. If you're a graduate, think of any relevant coursework or internships where you analysed data or made logistical decisions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, culture, and future goals. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
