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For Companies At a Glance
- Tasks: Support sales in the fast-paced freight forwarding industry and manage customer queries.
- Company: Join a market leader in global logistics with a dynamic team.
- Benefits: Competitive salary, enhanced annual leave, and comprehensive company benefits.
- Why this job: Be part of a crucial role that drives logistics solutions for major global clients.
- Qualifications: 2+ years in sales support, ideally in logistics or shipping.
- Other info: Great training opportunities and clear paths for career progression.
The predicted salary is between 28000 - 34000 £ per year.
We are actively looking to engage sales support professionals for a role in the air, sea and road freight forwarding & shipping industry for a new role in Nottinghamshire!
Client Details
My client is a market-leader in the freight and shipping industry and has clients based across the world including Africa, Europe, the Americas and the Far East with a regional head office based in Europe. You will be joining a fast-paced environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive.
Job Description
As a Sales Support Executive you will report to the Freight Sales Manager on a daily basis. You will be responsible for the following areas:
- Quotation and providing of freight & logistic load bookings onto the Salesforce system.
- Liaise with Account Managers and the Operations Team to provide all key details of shipped loads such as dimensions, customs documentation, pricing etc.
- Check commercial documents and highlight changes or discrepancies before uploading them into the system.
- Monitor bookings and liaise with the customer and internal departments to provide updates and real-time tracking.
- Review quotes and delivery status to improve speed & quality of service.
- Handle day to day customer queries by telephone and email in order to provide accurate updates to our client base - whilst also escalating issues to the appropriate Sales Team Manager.
- Complete weekly analysis on queried customer shipments to identify trends, knowledge gaps and opportunities for improvement.
- Support Team Managers with administration and data collation, including maintaining accurate records and reports in Salesforce and other systems.
The Ideal Candidate
The successful candidate will have an expansive background in providing sales support - ideally within the freight forwarding, logistics and shipping industry. The ideal Sales Support Executive will have the following skills and experience:
- 2+ years experience in a sales support function.
- Ideally experience within the logistics, shipping, freight or supply chain industries.
- Experience with Salesforce would be advantageous, but not essential.
- Excellent customer service experience.
- Commutable to Nottinghamshire.
What’s On Offer?
£28,000 - £34,000 Enhanced annual leave Comprehensive company benefits account. Training with industry leaders & development and large opportunities to progress.
Sales Support Executive employer: Green & Wolvin Recruitment
Contact Detail:
Green & Wolvin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Network like a pro! Reach out to people in the freight and shipping industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their logistics solutions and be ready to discuss how your experience aligns with their needs. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Sales Support Executive, you'll need to handle customer queries effectively. Role-play with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to potential employers. Plus, it shows you're serious about landing that Sales Support Executive role!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Executive role. Highlight your experience in sales support, especially within the logistics and shipping industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the freight forwarding industry and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Salesforce Skills: If you've got experience with Salesforce, make sure to mention it! Even if it's not essential, showing that you’re familiar with the system can give you an edge. We appreciate candidates who are tech-savvy and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Green & Wolvin Recruitment
✨Know Your Freight Basics
Before heading into the interview, brush up on your knowledge of air, sea, and road freight. Understanding the basics of logistics and shipping will not only impress your interviewers but also show that you're genuinely interested in the industry.
✨Familiarise Yourself with Salesforce
Since experience with Salesforce is a plus, take some time to familiarise yourself with the platform. Even if you haven't used it before, knowing its basic functions and how it supports sales processes can give you an edge during the interview.
✨Prepare for Customer Service Scenarios
As a Sales Support Executive, you'll be handling customer queries regularly. Prepare for situational questions about customer service. Think of examples from your past experiences where you resolved issues or improved service quality.
✨Show Your Analytical Skills
The role involves monitoring bookings and analysing customer shipments. Be ready to discuss any analytical tasks you've handled in previous roles. Highlight how you identified trends or opportunities for improvement, as this will demonstrate your ability to contribute to the team's success.
