Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales in the fast-paced freight forwarding industry and manage customer queries.
- Company: Join a market leader in global logistics with a dynamic team.
- Benefits: Competitive salary, enhanced leave, and comprehensive benefits package.
- Why this job: Be part of a crucial role that drives logistics solutions for major clients worldwide.
- Qualifications: 2+ years in sales support, ideally in logistics or shipping.
- Other info: Great training opportunities and clear paths for career progression.
The predicted salary is between 28000 - 34000 £ per year.
We are actively looking to engage sales support professionals for a role in the air, sea and road freight forwarding & shipping industry for a new role in Nottinghamshire!
Client Details
My client is a market-leader in the freight and shipping industry and has clients based across the world including Africa, Europe, the Americas and the Far East with a regional head office based in Europe. You will be joining a fast-paced environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive.
Job Description
As a Sales Support Executive you will report to the Freight Sales Manager on a daily basis. You will be responsible for the following areas:
- Quotation and providing of freight & logistic load bookings onto the Salesforce system.
- Liaise with Account Managers and the Operations Team to provide all key details of shipped loads such as dimensions, customs documentation, pricing etc.
- Check commercial documents and highlight changes or discrepancies before uploading them into the system.
- Monitor bookings and liaise with the customer and internal departments to provide updates and real-time tracking.
- Review quotes and delivery status to improve speed & quality of service.
- Handle day to day customer queries by telephone and email in order to provide accurate updates to our client base - whilst also escalating issues to the appropriate Sales Team Manager.
- Complete weekly analysis on queried customer shipments to identify trends, knowledge gaps and opportunities for improvement.
- Support Team Managers with administration and data collation, including maintaining accurate records and reports in Salesforce and other systems.
The Ideal Candidate
The successful candidate will have an expansive background in providing sales support - ideally within the freight forwarding, logistics and shipping industry. The ideal Sales Support Executive will have the following skills and experience:
- 2+ years experience in a sales support function.
- Ideally experience within the logistics, shipping, freight or supply chain industries.
- Experience with Salesforce would be advantageous, but not essential.
- Excellent customer service experience.
- Commutable to Nottinghamshire.
What's On Offer?
- £28,000-£34,000
- Enhanced annual leave
- Comprehensive company benefits account.
- Training with industry leaders & development and large opportunities to progress.
Sales Support Executive in Nottingham employer: Green & Wolvin Recruitment
Contact Detail:
Green & Wolvin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the freight and shipping industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their logistics solutions and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your customer service skills! Since you'll be handling queries and liaising with clients, think of examples from your past experiences where you’ve gone above and beyond to help customers. This will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Sales Support Executive role!
We think you need these skills to ace Sales Support Executive in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Executive role. Highlight your experience in sales support, especially within the logistics and shipping industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the freight forwarding industry and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Customer Service Skills: Since excellent customer service is key for this role, make sure to include examples of how you've handled customer queries in the past. We want to know how you keep clients happy and resolve issues efficiently!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Green & Wolvin Recruitment
✨Know Your Freight Basics
Before heading into the interview, brush up on the basics of air, sea, and road freight. Understanding key terms and processes will not only show your interest in the industry but also help you answer questions more confidently.
✨Familiarise Yourself with Salesforce
Even if you haven't used Salesforce before, take some time to learn about its functionalities. Knowing how to navigate the system can give you an edge, especially since it’s mentioned in the job description.
✨Prepare for Customer Service Scenarios
Think of examples from your past experience where you provided excellent customer service. Be ready to discuss how you handled difficult situations or queries, as this role heavily relies on effective communication with clients.
✨Show Your Analytical Skills
Since the role involves analysing customer shipments and identifying trends, be prepared to discuss any relevant experience you have with data analysis. Highlight how you've used data to improve processes or service quality in previous roles.
