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For Companies At a Glance
- Tasks: Manage key accounts and provide logistics solutions in a fast-paced environment.
- Company: Join a growing SME in the freight forwarding industry with big ambitions.
- Benefits: Enjoy a competitive salary, 32 days annual leave, and profit-sharing bonuses.
- Why this job: Be part of a dynamic team, solve real-world logistics challenges, and grow your career.
- Qualifications: 2+ years in account management or a relevant degree; customer-focused and detail-oriented.
- Other info: Based in Walsall, Birmingham; world-class training and development opportunities await!
The predicted salary is between 28000 - 42000 £ per year.
We are actively looking to engage Key Account professionals, with a passion for freight forwarding, for an exciting new role in the shipping, freight and transport industry. This is for a new role as a Freight Key Account Manager in Walsall, Birmingham (West Midlands).
Client Details
My client is a SME freight forwarding business, with huge ambitions for growth, in the freight & shipping industry. You will be joining a fast-paced environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & solution driven.
Job Description
As a Freight Key Account Manager you will report to the Commercial Director on a daily basis. You will be responsible for the following areas across the Walsall office in Birmingham (West Midlands):
- To assist in the generation, pricing, quotation and booking of all types of freight shipments across air, sea, road freight and customs clearance.
- To generate freight revenue through active account management and new business growth via the telephone and in-person meetings.
- To provide service updates to key clients on international multi-modal freight shipments via air, sea and road freight.
- Provide key account customers with daily updates around their shipments - including OTIF delivery and KPIs for their SLA.
- Process KPI reports for shipments, discrepancies and amendments.
- Investigate and resolve any missed shipments in line with key account expectations and the company SLA.
- Monitor, update and produce key account files and spreadsheets via Microsoft Office applications.
- Monitor and analyse all billing and invoicing for the key account customer.
The Ideal Candidate
The successful candidate will have an expansive mixed background in either the key account world or the freight forwarding & logistics industry. The ideal Freight Key Account Co-ordinator will have the following skills and experience:
- 2+ years experience in key account management, freight forwarding, or logistics.
- OR a graduate with a desire to join the logistics & freight industry - which would also be strongly considered.
- Ability to build long-lasting customer centric relationships.
- Excellent customer service and sales experience.
- Proactive with a high attention to detail - who is a natural problem-solver!
- Commutable to Walsall, Birmingham (West Midlands).
What's On Offer?
- £35,000-£45,000
- 32 days annual leave
- Company bonus / profit share surrounding revenue generation
- Comprehensive company benefits account.
- World-class training & development and large opportunities to progress.
Freight Key Account Manager employer: Green & Wolvin Recruitment
Contact Detail:
Green & Wolvin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Key Account Manager
✨Tip Number 1
Network within the freight forwarding and logistics industry. Attend industry events, join relevant online forums, and connect with professionals on LinkedIn. Building relationships can lead to valuable insights and potential referrals for the Freight Key Account Manager role.
✨Tip Number 2
Familiarise yourself with the specific challenges and trends in the freight forwarding sector. Understanding the current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 3
Prepare to discuss your experience in account management and how it relates to freight forwarding. Be ready to share examples of how you've successfully managed client relationships and resolved issues, as this will showcase your suitability for the role.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their services, client base, and growth ambitions. This knowledge will allow you to tailor your responses and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Freight Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in key account management and freight forwarding. Use specific examples that demonstrate your ability to build customer relationships and manage logistics solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention why you are interested in this role specifically and how your skills align with the company's goals for growth.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, attention to detail, and customer service. These are crucial for the Freight Key Account Manager position and will help you stand out.
Showcase Your Achievements: Include quantifiable achievements in your application, such as revenue generated or successful projects managed. This will provide concrete evidence of your capabilities and impact in previous roles.
How to prepare for a job interview at Green & Wolvin Recruitment
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding, including air, sea, and road solutions. Being able to discuss these topics confidently will show your passion for the industry and your understanding of the role.
✨Demonstrate Your Customer-Centric Approach
Prepare examples of how you've built strong relationships with clients in the past. Highlight your customer service skills and how you've gone above and beyond to meet client needs, as this is crucial for a Key Account Manager.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your proactive nature and attention to detail, which are key traits for success in this position.
✨Familiarise Yourself with KPIs and Reporting
Since the role involves processing KPI reports and monitoring shipments, it’s important to understand what KPIs are relevant in the freight industry. Be prepared to discuss how you’ve used data to drive decisions in your past roles.
