At a Glance
- Tasks: Be the friendly face for patients, guiding them through their healthcare journey.
- Company: Join Green Valleys Health, a compassionate team dedicated to patient care.
- Benefits: Flexible shifts, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and patient satisfaction.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: A Levels or equivalent experience; customer service background preferred.
The predicted salary is between 36827 - 45011 £ per year.
The Care Navigator will be the first point of contact for patients with thesurgery.
The role will be to optimise the patient's journey and be anambassador for the practice.
The purpose of the post holder is to take everyopportunity to ensure that patients presenting issue is managed appropriatelyand that the patients are up-to-date with their routine appointments.
This willbe a telephone triage role as well as walk-in appointments which are presentedat the surgery reception.
The shift patterns are 07:45-13:45, 12:30-18:30.
Main duties of the job
1. Provide clear concise information to patientsand understand the importance of discretion and confidentiality.
2. Good communication skills and a calm manner. Beable to put patients rapidly at their ease and give them the space and time toexplain their needs.
3. After appropriate training employ a variety ofquestioning techniques in order to develop a full picture of the nature of thepatients problem.
4. Identify potentially serious problems and bringthose to the immediate attentions of the correct clinician; i. e. Total Triage Team.
5. For less serious problems negotiate with thepatient and identify an appropriate professional to see them.
6. Build strong relationships with all direct teammembers, clinicians and recognised healthcare professionals in the practice asa scarce resource to be used appropriately.
Develop and maintain an in depth knowledge andunderstanding of the services provided in the practice and in the winder healthcommunity, be able to use this knowledge to guide the patient to the servicewhich is most likely to meet their needs, whether inside or outside thepractice.
8. Be able to distinguish real priorities fromcases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering
About us
Green Valleys health is merged practices comprising of Leap Valley Surgery, Emersons Green and Abbotswood.
We have 18,837 patients.
We have 4 Partners currently, 10 salaried GP's.
We are a committed team of clinical and non-clinical staff who are empathetic and compassionate in the roles that we do.
Job responsibilities
The Care Navigator will be the first point of contact for patientswith the surgery.
The role will be to optimise the patients journey andbe an ambassador for the practice.
The purpose of the post holder is to takeevery opportunity to ensure that patients presenting issue is managedappropriately and that the patients are up-to-date with their routineappointments.
This will be a telephone triage role as well as walk-inappointments which are presented at the surgery reception.
Shifts available are 07:45-13:45 and 12:30-18:30.
Person Specification
Qualifications
- Ideally A Level or equivalent experience.
- Knowledge of NHS and Services provided in community.
- Experience in other public facing roles especially NHS Roles and appreciation of services set up.
Experience
- Experience of work in customer service/health sector across multiple functions.
- Experienced in process thinking and customer service improvement.
- Proven track record of successful communication with general public empathy/caring person.
- Strong analytical and influencing skills.
- Excellent communication skills, relationship management, and comfortable working with the general public.
- Logical thinker who can provide a rational for decisions made.
- Able to develop relationships to form a network of contacts.
- Flexible team player who recognises the value and importance of working in a team and getting the job done.
- Ability to think of the situation presented by the patient and be able to judge the desired outcome.
- IT Skills.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Care Navigator - Receptionist employer: Green Valleys Health
Green Valleys Health is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for Pharmacy Technicians to thrive. With a strong focus on employee growth, the company offers opportunities for professional development and training, ensuring that staff can advance their skills while contributing to the health and wellbeing of the community. Located within a vibrant Primary Care Network, employees benefit from a dynamic environment that fosters teamwork and innovation in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator - Receptionist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Green Valleys Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Green Valleys Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Green Valleys Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Navigator - Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Green Valleys Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Green Valleys Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Green Valleys Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Green Valleys Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Green Valleys Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Green Valleys Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
