Logistics Agent / Controller / Coordinator

You should be a dynamic, enthusiastic individual who is passionate about logistics and has a great manner with people – whether the going is smooth or tough.

You will work as part of our operations team, ensuring that bookings are allocated in good time – same day and future days where appropriate – and the efficiency and productivity of our driver network are optimised.

Key Responsibilities

• Preparation and implementation of booking allocation
• Taking and processing bookings from all channels, from initial enquiry through completion
• Communicating with customers and drivers, including reviewing and responding to their enquiries
• Troubleshooting ad hoc booking issues, proactively where possible
• Monitoring and reporting performance, issues and trends
• Liasing with colleagues and drivers to optimise operations and the general running of the business
• Represent greentomatocars in a professional manner at all times

Qualifications/Key Skills

• Experience with a high-volume, London-based private hire or taxi operator (or comparable industry experience)
• Coordinating and / or controlling busy day-shift or night-shift operations
• Strong interpersonal / relationship-building skills
• Confidence in dealing with all stakeholders within the business’ operational sphere
• Computer literate – experience of Echo operating system a bonus but not essential
• Strong attention to detail, as will be taking and processing bookings as well as coordinating / controllingThis role is office based and you should have your own transport or be happy to take public transport. It is a rewarding but demanding role, and you must be able to work well under pressure. Working hours will be 4-on 4-off or equivalent, or a weekly shift for an outstanding candidate.

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