Event Operations Manager

The Event Operations Manager will be an experienced individual responsible for the complete operational management, including full budgetary control, of several allocated medium to large flagship events and awards globally, ensuring achievement of desired profit margin returns and elevated levels of customer satisfaction.

Job Responsibilities:

• Demonstrate an elevated level of customer satisfaction from attention to customer needs along with a high level of responsiveness.
• Manage end-to-end management and delivery of 3 – 5 global events each year of varying size, format, and complexity, working closely with the Head of Operations.
• Develop creative solutions for new event revenue streams.
• Source & negotiate with suppliers and venues.
• Build and test of virtual event platform including the customer journey.
• Liaise with venue/platform supplier about requirements.
• Compile relevant information for clients such as sponsor packs & awards information.
• Sponsor fulfilment for events.
• Creation of event signage and other materials and collateral.
• Organise staffing plans and requirements to include task allocation, travel and accommodation booking.

Essential:

• 3+ years of proven experience in B2B Event Operations managing conferences and awards dinners.
• Extensive experience of working on events in a corporate environment to include both operational management and budget control over £300,000.
• Experience in venue contracting and negotiation over £300,000.
• Strong multi-tasking and prioritisation skills and able to work on several projects simultaneously.
• Exceptional attention to detail.
• Experience using digital systems & platforms.
• Awareness of risk policies affecting international events such as VAT, modern slavery, anti-bribery, trade sanctions etc. as well as the Event risk management & awareness framework.
• Negotiation and contracting skills with venues and suppliers.
• Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively.
• Self-management i.e., taking accountability and ownership of tasks.
• Sharing knowledge, experience and giving advice to other team members.

Behavioural Competencies:

• Work well under pressure and to deadlines.
• Customer first approach.
• A willingness to travel and preparedness to work late shift on occasion.
• Able to challenge the status quo and seek continuous improvement.
• Confidence to trust their own decision-making ability.
• Positive influencer and able to self-motivate themselves and their colleagues.
• Manages change and is open to change.

Compensation, Benefits And Work Authorization:

In addition to a basic salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.

Benefits:

• Comprehensive benefits package including company provided medical, dental insurance and cash plan.
• Company provided life assurance, critical illness and income protection coverage.
• Personal pension plan with matched employer contributions.
• Company paid holidays and summer half day Fridays.
• Access to employee assistance programme and wellbeing resources.
• Tax free cycle scheme and IT equipment.
• Season ticket loan.
• Company sponsorship to further education.
• Flexible work arrangements.

Company Overview:

Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued. Green Street is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.