At a Glance
- Tasks: Deliver exceptional user experiences and support clients in achieving their goals.
- Company: Join Green Street, a leader in commercial real estate research and analytics.
- Benefits: Enjoy comprehensive health cover, generous time off, and flexible working arrangements.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: Bachelor’s degree in finance, real estate, or related field; strong client service skills.
The predicted salary is between 34650 - 42350 £ per year.
As a Customer Success Specialist you will be responsible for delivering an excellent user experience for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at-risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.
Job Responsibilities
- Become an expert on the commercial real estate and infrastructure / energy industry across Green Street’s suite of products including: research, news, data, and IJGlobal.
- Train users on the most effective ways to use Green Street products to achieve their business objectives.
- Conduct Customer Success activities including user onboarding, training, and support.
- Proactively engage users at key touchpoints to expand their use case for Green Street products.
- Find new and creative ways to engage with clients and grow the overall client value.
- Partner with Account Management to identify at-risk accounts and improve retention outcomes.
- Identify and advocate for clients’ needs.
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users.
- Become a trusted partner for our clients.
- Hit annual KPIs for user and usage growth, client meetings, retention rates, and client satisfaction.
Candidate Profile
- A Bachelor’s degree in finance, accounting, real estate, economics, or a related field.
- Ability to think strategically and develop thoughtful client outreach plans.
- Strong attention to detail and follow through.
- Desire to provide exceptional client service.
- Ability to present on complex topics in clear and concise manner.
Compensation, Benefits and Work Authorization
In addition to a basic salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.
Benefits
- Comprehensive health cover - company-provided medical and dental insurance, plus a cash plan, so you're covered without last-minute scrambling for appointments.
- Pension plan with matched employer contributions.
- Financial protection - company-provided life assurance, critical illness cover, and income protection.
- Generous time off - company paid holidays plus half-day summer Fridays, so you can truly switch off.
- Wellbeing support - access to our Employee Assistance Programme and wellbeing resources.
- Tax-free perks - cycle-to-work scheme and IT equipment.
- Season ticket loan - to ease your commute.
- Education sponsorship - we invest in your growth, on the job and beyond it.
- Flexible working arrangements - because we believe in a real work-life balance.
Company Overview and EEOC/Diversity
Green Street is the leading global provider of actionable commercial Real Assets research, news, data, analytics, and advisory services. For over 40 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics. Today, Green Street’s integrated platform serves more than 4,000 companies across North America, Europe, Australia, and Asia. The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued. Green Street is an Equal Opportunity Employer. Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Customer Success Specialist employer: Green Street
At KFC, we pride ourselves on being more than just a workplace; we are a community that values individuality and ambition. With a vibrant work culture that encourages personal growth and offers benefits like free meals and staff discounts, we ensure our team members feel supported and valued. Join us in creating memorable experiences while building a rewarding career in a fun and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Green Street. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Green Street before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Green Street:Your cover letter is your chance to shine! Tell us why you want to work at Green Street specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Green Street!
How to prepare for a job interview at Green Street
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
