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- Tasks: Manage client accounts, renew subscriptions, and provide top-notch customer service.
- Company: Join Green Street, a leader in real estate analytics and technology.
- Benefits: Enjoy a comprehensive benefits package, flexible work arrangements, and personal development opportunities.
- Other info: Diverse and inclusive culture where your ideas are valued and celebrated.
- Why this job: Be part of a dynamic team transforming the commercial real estate market with innovative solutions.
- Qualifications: 2+ years in sales or account management; strong communication and analytical skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
As a key member of the European Account Management team, you will be excellent at client management, which will include subscription renewals, identifying upsell and cross‑sell opportunities, addressing subscriber queries, providing demos and completing admin tasks. You will become an expert on both the real estate market and our subscriber base and systems, enabling you to be a highly successful individual account manager within a market‑leading news, research, data analytics and technology company.
Job Responsibilities
- First port of call for any subscribers in your book of business who may have any account issues or queries.
- Handle some administrative tasks for your clients, such as pulling subscriber usage reports, cleaning up databases and running product demonstrations.
- Relay the value of Green Street’s products to clients by understanding how our solutions meet their needs, improve the business process and address gaps of alternative solutions – accomplished through consultative account mapping and regular check‑ins.
- Meet with clients and prepare research to support your own accounts.
- Become an expert on the Green Street product suite and our client base.
- Renew subscriptions with the aim of account growth and revenue expansion to achieve targets set by the business and Commercial Leadership Team.
- Work closely with colleagues across functions and business units to ensure cross‑fertilization of ideas, best practices, and training.
- Deliver informative presentations confidently and proficiently both face‑to‑face and remotely.
- Ensure that our subscribers receive best‑in‑class customer service and are wholly satisfied through proactive communication.
- Investigate bugs and technical issues and work with product management team to resolve.
- Work with product management to advise and provide feedback to the wider commercial team and inform clients of new product features and launches.
Candidate Profile
- Bachelor’s degree in business, finance or related field preferred and/or commensurate experience.
- Highly motivated, eager to learn, and coachable, with a great attitude.
- Proficiency in Continental European languages is a valuable asset, but not required.
- Strong analytical and problem‑solving skills.
- Excellent written and verbal communication and interpersonal skills.
- Disciplined, organised and used to managing own schedule.
- 2+ years of sales and account management experience in software, financial services, real estate technology, data analytics, or technology‑driven B2B environments, with a proven ability to engage clients strategically.
- Strong understanding of financial concepts and principles as they relate to clients’ needs.
- Commercially driven in approach.
- Familiarity with Salesforce, Outlook, Mailchimp, Excel.
Compensation, Benefits and Work Authorization
In addition to a basic salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.
Benefits
- Comprehensive benefits package including company‑provided medical, dental insurance and cash plan.
- Company‑provided life assurance, critical illness and income protection coverage.
- Personal pension plan with matched employer contributions.
- Company-paid holidays and summer half‑day Fridays.
- Access to employee assistance programme and wellbeing resources.
- Tax‑free cycle scheme and IT equipment.
- Season ticket loan.
- Company sponsorship to further education.
- Flexible work arrangements.
Company Overview and EEOC/Diversity
Green Street is a forward‑thinking real assets company at the forefront of transforming the commercial real estate market with cutting‑edge predictive analytics, data‑driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued. Green Street is an Equal Opportunity Employer. Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Account Manager employer: Green Street
Contact Detail:
Green Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections we make, the better our chances of landing that Account Manager role.
✨Tip Number 2
Practice your pitch! You never know when you’ll get a chance to impress someone. Prepare a short, engaging summary of your experience and how it relates to the role. We want to show potential employers that we’re not just qualified, but also passionate about what we do.
✨Tip Number 3
Research the company inside out. Understand their products, values, and recent news. This will help us tailor our conversations and demonstrate genuine interest during interviews. Plus, it’s a great way to ask insightful questions!
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you email. It shows professionalism and keeps us on their radar. And remember, applying through our website can give us an edge, so let’s make sure to do that!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in client management, sales, and any relevant software tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of the real estate market and how you can add value to our team.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Green Street
✨Know Your Stuff
Before the interview, dive deep into understanding Green Street's products and how they relate to the real estate market. Familiarise yourself with their subscription services and think about how you can address potential client queries or issues.
✨Showcase Your Client Management Skills
Prepare examples from your past experience where you've successfully managed client accounts. Highlight any upselling or cross-selling opportunities you've identified and how you approached them. This will demonstrate your ability to grow accounts effectively.
✨Practice Your Presentation Skills
Since you'll be delivering demos and presentations, practice explaining complex concepts in a simple way. Consider doing mock presentations to friends or family to build confidence and receive feedback on your delivery style.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future product developments. This shows your genuine interest in the role and helps you assess if it's the right fit for you.