At a Glance
- Tasks: Drive client success through onboarding, training, and proactive engagement.
- Company: Join Green Street, a leader in commercial real estate analytics.
- Benefits: Enjoy a comprehensive benefits package, flexible work, and performance bonuses.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: Bachelor's degree and 2+ years in customer success or client services.
The predicted salary is between 40000 - 50000 € per year.
As a Senior Associate, Customer Success, you will be responsible for driving long-term success and value for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support & training, and at-risk client outreach. You will partner with Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction.
Job Responsibilities
- Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows.
- Train users on the most effective ways to use Green Street to achieve their business objectives.
- Conduct Customer Success activities including user onboarding, training, and support.
- Proactively engage users at key touchpoints to expand their use case for Green Street and mitigate account attrition.
- Find new and creative ways to engage with clients and grow the overall client value.
- Partner with Account Management to identify at-risk accounts and improve retention outcomes.
- Identify and advocate for clients’ needs throughout Green Street.
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users.
- Become a trusted partner for our clients.
- Hit annual KPIs for user and usage growth, client health scores, and retention rates.
Candidate Profile
- A Bachelor's degree in finance, accounting, real estate, economics, or a related field.
- 2+ years of experience in customer success, financial sales/services, relationship management, or client service environment.
- Ability to think strategically and develop thoughtful client outreach and risk mitigation plans.
- Superior relationship building skills and a passion for connecting with clients and driving client value.
- Strong attention to detail and desire to provide exceptional service on each client interaction.
- Desire to provide exceptional client service.
- Ability to present on complex topics in clear and concise manner.
Compensation, Benefits and Work Authorization
In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.
Benefits
- Comprehensive benefits package including company provided medical, dental insurance and cash plan.
- Company provided life assurance, critical illness and income protection coverage.
- Personal pension plan with matched employer contributions.
- Company paid holidays and summer half day Fridays.
- Access to employee assistance programme and wellbeing resources.
- Tax free cycle scheme and IT equipment.
- Season ticket loan.
- Company sponsorship to further education.
- Flexible work arrangements.
Company Overview
Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued. Green Street is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Senior Customer Success Specialist in London employer: Green Street Advisors
Green Street is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including medical and dental insurance, life assurance, and a personal pension plan with matched contributions. Our inclusive work culture fosters collaboration and innovation, empowering employees to thrive while making a meaningful impact in the commercial real estate industry. With flexible work arrangements and opportunities for further education, we are committed to supporting our team members in achieving their professional goals.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Green Street's platform and the commercial real estate industry. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of the Senior Customer Success Specialist role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Senior Customer Success Specialist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about helping clients achieve their goals and how you can bring that passion to our team.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or client service. We’re looking for specific examples of how you've driven value for clients in the past, so don’t hold back on those success stories!
Be Clear and Concise:We appreciate a well-structured application. Keep your language clear and to the point, especially when discussing complex topics. This will show us that you can communicate effectively with our clients.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Green Street Advisors
✨Know Your Stuff
Make sure you dive deep into the commercial real estate industry and Green Street’s platform. Familiarise yourself with their services, user workflows, and how they drive client success. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about specific situations where you’ve successfully engaged users or mitigated account attrition. This will demonstrate your ability to connect with clients and drive value, which is crucial for this position.
✨Be Ready to Discuss KPIs
Understand the key performance indicators (KPIs) relevant to customer success, such as user growth, client health scores, and retention rates. Be prepared to discuss how you've met or exceeded these metrics in previous roles, as this will highlight your results-driven approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Customer Success department. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
