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- Tasks: Support and install telecom products while ensuring smooth transitions for customers.
- Company: Join a leading Telecommunication group focused on innovative cloud-based solutions.
- Benefits: Enjoy a competitive salary, travel allowance, and excellent company perks.
- Why this job: Be part of a dynamic team with opportunities for career growth and impactful work.
- Qualifications: SCQF Level 5/6 in English, Maths, and Physics; 3+ years in telecom support required.
- Other info: Remote role with site visits across Scotland; must have a UK driver's licence.
The predicted salary is between 37000 - 51800 £ per year.
The Green Recruitment Company is working with a Telecommunication group seeking an Installations Technician with Telecommunications and hosted VOIP background. This is a Remote Field-Based Support and Installations role that reports directly into Client Services. This role would be ideal for a telecommunications technician with hosted VoIP knowledge, familiar with cloud-based communications solutions, along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry. The role offers an opportunity to develop into leading a small support team.
The Telecommunications Technician will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.
Requirements:
- Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation
- UK Drivers licence & access to vehicle: Personal vehicle use for business purposes is an essential requirement for site visits, mainly around Scotland Belt.
- Minimum of 3 years’ experience working within a technical support installation technician role in the telecoms industry.
- Minimum of 3 years experience in Hosted VOIP.
- Minimum of 3 years experience in networking and Wifi.
- Experience of dealing with third party service providers.
- Experience using Ms Office and working on a CRM Systems.
Desirable Experience:
- Experience working with Gamma, 8x8, NFON products.
- Experience working with Draytek and Unifi managed hardware.
Skills required:
- Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner.
- Professional presentation with a flexible positive attitude.
- Good proactive problem-solving skills.
- Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions.
- Excellent attention to detail and strong numeric skills.
- Ability to grasp new concepts and terminology and learn new systems and services quickly.
On offer: is a salary of between £37k, travel allowance, an excellent company benefits scheme and career progression.
Telecommunications Technician employer: Green Recruitment Company
Contact Detail:
Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Technician
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications, especially around hosted VoIP and cloud-based solutions. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in this rapidly evolving industry.
✨Tip Number 2
Network with professionals in the telecoms field, particularly those who have experience with Gamma, 8x8, or NFON products. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific challenges businesses face regarding telecoms and connectivity. Being able to articulate these issues and how you can help resolve them will set you apart as a candidate who understands the needs of customers.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Highlighting your proactive approach will resonate well with the hiring team, especially for a role focused on customer support and installations.
We think you need these skills to ace Telecommunications Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecommunications, particularly with hosted VoIP and cloud-based solutions. Emphasise your technical support skills and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the telecoms industry and your problem-solving abilities. Mention specific experiences that relate to the job description, such as dealing with service interruptions or working with third-party providers.
Highlight Relevant Experience: In your application, clearly outline your minimum three years of experience in technical support and installations within the telecoms sector. Include details about your familiarity with networking, WiFi, and any specific products mentioned in the job description.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions. This could include resolving issues or explaining technical concepts.
How to prepare for a job interview at Green Recruitment Company
✨Showcase Your Technical Expertise
Make sure to highlight your experience with hosted VoIP and cloud-based communication solutions. Be prepared to discuss specific projects or challenges you've faced in the telecoms industry, particularly those involving fixed and mobile telecoms.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. The interviewer will be interested in your proactive approach to problem-solving, so think of scenarios where you provided timely resolutions to service interruptions.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Consider how you can convey complex technical information in a way that is easy for clients to understand.
✨Understand Customer Needs
Be ready to discuss how you prioritise customer satisfaction in your work. Think about how you can demonstrate your ability to understand and address the needs of customers, especially during transitions from previous service providers.
