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- Tasks: Join us as a Telecommunications Technician, providing support and installations for cutting-edge telecom solutions.
- Company: The Green Recruitment Company connects talent with innovative telecommunication groups.
- Benefits: Enjoy a competitive salary, travel allowance, and an excellent benefits scheme.
- Why this job: Be part of a dynamic team, develop your skills, and lead a support team in a fast-paced industry.
- Qualifications: SCQF Level 5/6 in English, Maths, Physics; ITIL Foundation; 3 years' telecom experience required.
- Other info: Remote role with site visits across Scotland; must have a UK driver's licence and personal vehicle.
The predicted salary is between 37000 - 37000 £ per year.
The Green Recruitment Company is working with a Telecommunication group seeking an Installations Technician with Telecommunications and hosted VOIP background. This is a Remote Field-Based Support and Installations role that reports directly into Client Services. This role would be ideal for a telecommunications technician with hosted VoIP knowledge, familiar with cloud-based communications solutions, along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry. The role offers an opportunity to develop into leading a small support team.
The Telecommunications Technician will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.
Requirements:
- Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation
- UK Drivers licence & access to vehicle: Personal vehicle use for business purposes is an essential requirement for site visits, mainly around Scotland Belt.
- Experience and Technical Requirements:
- Minimum of 3 years’ experience working within a technical support installation technician role in the telecoms industry.
- Minimum of 3 years experience in Hosted VOIP.
- Minimum of 3 years experience in networking and Wifi.
- Experience of dealing with third party service providers.
- Experience using Ms Office and working on a CRM Systems.
- Experience working with Gamma, 8x8, NFON products.
- Experience working with Draytek and Unifi managed hardware.
- Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner.
- Professional presentation with a flexible positive attitude.
- Good proactive problem-solving skills.
- Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions.
- Excellent attention to detail and strong numeric skills.
- Ability to grasp new concepts and terminology and learn new systems and services quickly.
On offer: is a salary of between £37k, travel allowance, an excellent company benefits scheme and career progression.
Telecommunications Technician employer: Green Recruitment Company
Contact Detail:
Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as hosted VoIP and cloud-based communications. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the telecommunications field, especially those who have experience with Gamma, 8x8, or NFON products. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled service interruptions in the past. Real-life examples will showcase your ability to manage challenges effectively, which is crucial for this role.
✨Tip Number 4
Since this is a remote field-based role, ensure you have a reliable vehicle and be ready to discuss your flexibility regarding travel. Highlighting your readiness to meet clients on-site will show your commitment to customer service.
We think you need these skills to ace Telecommunications Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecommunications, particularly with hosted VoIP and cloud-based solutions. Include specific examples of your work in technical support and installations to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the telecommunications industry. Mention your familiarity with the challenges businesses face regarding connectivity and how your skills can help address these issues.
Highlight Relevant Experience: In your application, emphasise your minimum three years of experience in technical support and installation roles. Be sure to mention any specific products or systems you have worked with, such as Gamma or Unifi hardware.
Showcase Soft Skills: Since strong communication skills are essential for this role, provide examples of how you've effectively communicated with clients or team members in previous positions. Highlight your problem-solving abilities and attention to detail.
How to prepare for a job interview at Green Recruitment Company
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with hosted VoIP systems and cloud-based communications. Highlight specific projects or challenges you've faced in the telecoms industry, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Communicate Clearly and Professionally
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you effectively communicated with clients or team members, especially in technical situations.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss scenarios where you successfully resolved technical issues or service interruptions. Employers appreciate candidates who can think on their feet and provide timely solutions, so have a few examples ready to share.
✨Research the Company and Its Products
Familiarise yourself with the company’s offerings, particularly any products like Gamma, 8x8, or NFON. Showing that you’ve done your homework will not only impress the interviewers but also help you understand how you can contribute to their success.
