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For Companies At a Glance
- Tasks: Lead and develop a customer support team while enhancing client satisfaction.
- Company: Join a certified B-Corp focused on driving environmental change.
- Benefits: Enjoy a hybrid working model, competitive pay, and a purpose-driven culture.
- Why this job: Make a meaningful impact in sustainability while shaping a growing function.
- Qualifications: 3+ years in customer support leadership with a passion for social impact.
- Other info: Offices located in Southampton or Birmingham.
The predicted salary is between 43200 - 72000 £ per year.
A leading sustainability consultancy is seeking a Senior Customer Support Manager to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work. The company partners with organisations across sectors to drive measurable environmental change. As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.
Role Overview
The Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. This role includes team leadership, process improvement, and close collaboration with other departments to enhance the overall client experience.
Key Responsibilities
- Help to lead and develop the customer support team
- Build and optimise support processes and tools
- Monitor and analyse KPIs and customer feedback
- Work cross-functionally to improve client satisfaction
- Foster a culture of accountability, empathy, and continuous improvement
Candidate Profile
- 3+ years of experience in customer support leadership
- Background in consultancy, SaaS, or service-based industries
- Strong strategic thinking and hands-on problem-solving skills
- Collaborative and emotionally intelligent leader
- Genuine interest in sustainability and social impact
The Company Offers
- A certified B-Corp working at the forefront of environmental consultancy
- A hybrid working model (with offices in Southampton or Birmingham)
- A collaborative, purpose-driven culture
- Competitive compensation and benefits
- The opportunity to shape a growing function and create meaningful impact
Senior Manager Customer Support employer: Green Recruitment Company
Contact Detail:
Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager Customer Support
✨Tip Number 1
Familiarise yourself with the latest trends in customer support, especially within sustainability and consultancy sectors. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the sustainability and customer support fields. Attend relevant webinars or local meetups to connect with like-minded individuals who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved customer support processes in your previous roles. Highlighting your strategic thinking and problem-solving skills will demonstrate your fit for the Senior Manager position.
✨Tip Number 4
Showcase your passion for sustainability and social impact during your interactions with us. Whether it's through your conversations or any additional materials you share, demonstrating genuine interest can set you apart from other candidates.
We think you need these skills to ace Senior Manager Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support leadership, particularly in consultancy or service-based industries. Emphasise your strategic thinking and problem-solving skills, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your genuine interest in sustainability and social impact. Discuss how your values align with the company's mission and how you can contribute to their customer support strategy.
Showcase Leadership Experience: Provide specific examples of how you've led teams and improved processes in previous roles. Highlight any KPIs you've monitored and how you've used customer feedback to enhance client satisfaction.
Research the Company: Familiarise yourself with the company's work in environmental consultancy. Understanding their projects and values will help you tailor your application and demonstrate your enthusiasm for joining their mission-driven team.
How to prepare for a job interview at Green Recruitment Company
✨Show Your Passion for Sustainability
Make sure to express your genuine interest in sustainability and social impact during the interview. Share any relevant experiences or initiatives you've been involved in that align with the company's mission, as this will demonstrate your commitment to their values.
✨Highlight Leadership Experience
Since the role requires strong leadership skills, be prepared to discuss your previous experience in managing customer support teams. Provide specific examples of how you have developed team members, improved processes, and fostered a positive team culture.
✨Demonstrate Strategic Thinking
Prepare to showcase your strategic thinking abilities by discussing how you've previously built or optimised support processes. Use metrics and KPIs to illustrate your impact on customer satisfaction and operational efficiency.
✨Emphasise Collaboration Skills
The role involves working cross-functionally, so be ready to talk about your experience collaborating with other departments. Highlight instances where your teamwork led to improved client experiences or successful project outcomes.
