At a Glance
- Tasks: Lead customer experience, quality control, and health & safety in renewable energy.
- Company: Fast-growing UK renewable energy provider committed to sustainability.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Dynamic role across multiple sites with opportunities for professional development.
- Why this job: Join a mission-driven team transforming energy solutions for homes and businesses.
- Qualifications: Qualified electrician with experience in solar PV and compliance standards.
The predicted salary is between 45000 - 55000 € per year.
TGRC partnered with a fast-growing UK renewable energy provider that’s making a real impact in helping homeowners and businesses transition to cleaner, more efficient energy solutions. With a strong foundation in solar technology and a genuine commitment to sustainability, they offer a fully integrated, end-to-end service – from consultation and bespoke system design through to installation and ongoing support.
We’re looking for a hands-on, technically qualified electrician to take ownership of customer experience, installation quality, and health & safety standards across a growing renewable energy group. This is a cross-site role focused on setting, maintaining, and enforcing high standards across multiple teams.
You’ll act as the central owner of three core areas: customer care, quality control, and health & safety, and you’ll define the standards, ensure they’re upheld, and step in when they’re not.
Key Responsibilities:- Customer Experience & Escalations: Define post-install customer care standards and personally lead complex cases, including complaints, warranty disputes, and high-risk incidents.
- Quality Control: Oversee post-install QC, installer performance, and defect investigations, feeding insights into training, suppliers, and product decisions.
- Health & Safety & Compliance: Drive site safety and ensure compliance with MCS, NAPIT, HIES, and wider regulatory standards, working toward ISO-aligned processes.
- Act as a senior escalation point for customer issues and accreditation-related risks.
- Identify root causes of recurring issues and implement long-term improvements across teams.
- Qualified electrician (e.g. City & Guilds 2391, 18th Edition) with hands-on technical knowledge of solar PV, battery storage, and electrical systems.
- Demonstrable experience in quality control, H&S, or compliance within the solar, electrical, or renewable energy sector.
- Strong working knowledge of MCS, NAPIT, and/or HIES accreditation frameworks.
- Technically credible with installation teams: able to assess the quality of an install on site, identify defects, and speak with authority on electrical standards and best practices.
- Experience leading complaint investigations and customer escalations to resolution.
- Comfortable working across multiple sites and managing relationships with site-based teams, you do not directly line-manage.
- Structured, evidence-based approach to problem-solving and root-cause analysis.
- Strong written communication, particularly for compliance submissions, SOPs, and audit responses.
Manager of Customer Success & Quality Control in London employer: Green Recruitment Company
As a leading player in the renewable energy sector, our company is dedicated to fostering a culture of sustainability and innovation. We offer our employees a dynamic work environment where they can thrive, with ample opportunities for professional growth and development in a rapidly expanding industry. Located in the UK, we provide a supportive atmosphere that values teamwork and encourages a hands-on approach to making a positive impact on the community through cleaner energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Manager of Customer Success & Quality Control in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the renewable energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, be ready to discuss your hands-on experience with solar PV and quality control. Bring examples of how you've tackled customer escalations or improved health & safety standards.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation that excited you about the role, and reiterate your passion for customer success and quality control in the renewable energy space.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to landing that dream job in the renewable energy sector.
We think you need these skills to ace Manager of Customer Success & Quality Control in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in customer success, quality control, and health & safety, especially in the renewable energy sector. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about renewable energy and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills:Since we're looking for a technically qualified electrician, make sure to highlight your qualifications and hands-on experience with solar PV and electrical systems. We want to know how you can contribute to maintaining high standards across our teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Green Recruitment Company
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around solar PV and electrical systems. Be ready to discuss specific standards like MCS and NAPIT, as well as your hands-on experience with installations. This role is all about credibility, so show them you know what you're talking about!
✨Customer Care is Key
Since this position revolves around customer experience, think of examples where you've successfully handled complaints or escalations. Prepare to share how you defined care standards in previous roles and how you ensured they were met. They’ll want to see your problem-solving skills in action!
✨Quality Control Insights
Be ready to discuss your experience with quality control processes. Think about how you've overseen post-install QC and what insights you've provided for training or product decisions. Highlight any specific instances where your input led to improvements in quality or compliance.
✨Health & Safety Matters
This role requires a strong focus on health and safety standards. Familiarise yourself with relevant regulations and be prepared to talk about how you've driven site safety in the past. Share examples of how you've ensured compliance and tackled any risks head-on.
