Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer satisfaction and drive client retention.
- Company: Join a forward-thinking consultancy focused on sustainability and energy freedom.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and extensive learning opportunities.
- Why this job: Make a meaningful impact in the energy sector while developing your leadership skills.
- Qualifications: Proven experience in customer success or sales leadership with strong communication skills.
- Other info: Willingness to travel across the UK for client and team meetings is required.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a forward-thinking energy and environmental consultancy, is seeking a Head of Customer Success to lead a growing team and play a pivotal role in driving client retention, satisfaction, and long-term value.
With a mission to make a meaningful impact on the future of energy, our client supports organisations across the UK—from educational institutions to care groups and local authorities—in their journey toward sustainability and energy freedom. Their services span energy procurement, compliance, energy efficiency projects, bill validation, and renewable generation.
About the Role:
This is a strategic leadership role focused on building and executing a robust Customer Success strategy that enhances customer satisfaction, increases renewals, and supports expansion across a broad client base.
The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both customers and internal stakeholders.
Key Responsibilities:
-
Retention & Forecasting : Drive retention by analysing team performance and forecasting contract renewals up to 24 months ahead.
-
Upsell & Cross-Sell Growth : Own the Customer Success pipeline, support deal closure, and identify strategic sales opportunities.
-
Team Development : Coach and upskill a growing team, implement development plans, and foster a culture of continuous learning.
-
Customer Satisfaction : Lead surveys, manage follow-ups, and represent the voice of the customer across internal departments.
-
Collaboration & Culture : Promote inter-team collaboration and build strong internal and external relationships.
-
Performance Reporting : Track and present performance metrics to stakeholders and support strategic decision-making.
What We\’re Looking For:
-
Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry.
-
Demonstrated success in leading high-performing teams that deliver on renewals and upsell targets.
-
Excellent communication and relationship-building skills.
-
Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
-
Willingness to travel across the UK for client and team meetings.
-
Data-driven mindset with experience using reporting tools.
What’s on Offer:
-
Full-Time, 37.5 hours/week
-
Hybrid working with travel across the UK
-
Competitive salary + target-based commission
-
25 days annual leave (rising to 27 days after 5 years) + bank holidays
-
Salary sacrifice pension scheme
-
EV scheme through Octopus
-
Annual volunteering day
-
Extensive learning and development opportunities
#J-18808-Ljbffr
Head of Customer Success employer: Green Recruitment Company
Contact Detail:
Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success
✨Tip Number 1
Familiarise yourself with the energy and environmental consultancy sector. Understanding the latest trends, challenges, and innovations in sustainability will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in customer success roles, especially those within the energy sector. Attend industry events or webinars to connect with potential colleagues and gain insights into what makes a successful Head of Customer Success.
✨Tip Number 3
Prepare to discuss specific metrics and strategies you've used in previous roles to drive customer retention and satisfaction. Being able to share concrete examples will showcase your expertise and readiness for this leadership position.
✨Tip Number 4
Research the company’s current customer success initiatives and think about how you can enhance them. Bringing fresh ideas to the table during your discussions will highlight your proactive approach and strategic thinking.
We think you need these skills to ace Head of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or sales leadership roles. Emphasise your achievements in team development, client retention, and upselling, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and energy. Discuss how your leadership style aligns with the company's mission and how you can contribute to their goals in customer satisfaction and retention.
Highlight Data-Driven Achievements: In your application, include specific examples of how you've used data to drive performance metrics and decision-making in previous roles. This will demonstrate your analytical skills and suitability for the position.
Prepare for Interviews: If selected for an interview, be ready to discuss your strategies for building customer success teams and enhancing client relationships. Prepare examples of how you've successfully managed multiple priorities in fast-paced environments.
How to prepare for a job interview at Green Recruitment Company
✨Showcase Your Leadership Experience
As a candidate for the Head of Customer Success, it's crucial to highlight your previous leadership roles. Share specific examples of how you've successfully led teams, driven customer satisfaction, and achieved retention targets in past positions.
✨Demonstrate Data-Driven Decision Making
Since the role requires a data-driven mindset, be prepared to discuss how you've used data and reporting tools to inform your strategies. Bring examples of how your analytical skills have positively impacted customer success metrics.
✨Emphasise Relationship Building Skills
Strong communication and relationship-building skills are key for this position. Prepare to discuss how you've fostered relationships with clients and internal stakeholders, and how these relationships have contributed to business success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think about challenges you've faced in customer success roles and how you overcame them, particularly in fast-paced environments.
