At a Glance
- Tasks: Manage customer portfolios and deliver exceptional service throughout the entire lifecycle.
- Company: Join a dynamic team focused on customer satisfaction and operational excellence.
- Benefits: Flexible working hours, professional development, and a supportive team environment.
- Other info: Work in a fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 2+ years in customer service with strong communication and problem-solving skills.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a skilled Customer Support Executive to join our growing team and help us deliver exceptional service to our customers. If you thrive in a fast-paced environment, enjoy taking full ownership of customer needs, and excel at navigating complex processes, this could be the perfect role for you.
3 days per week in office - Guildford or Leamington Spa - They do not offer parking.
About the RoleIn this position, you will manage a customer portfolio throughout the entire lifecycle (excluding sales). Your responsibilities will include:
- Onboarding customers into internal systems
- Preparing accounts for tendering
- Arranging COTs
- Handling objections, terminations, meter removals and installations
- Managing MOP and DCDA-related cases
- Supporting a variety of other operational and customer service tasks
You will be working within an evolving environment where adaptability, initiative, and a solution-focused mindset are key. We are looking for someone who can quickly understand internal processes, work confidently within our operational platform, and consistently drive positive outcomes for customers.
About YouYou are someone who brings:
- A strong work ethic and reliability, with the ability to adapt to new challenges
- A positive, proactive attitude and a willingness to go the extra mile
- Excellent communication skills and a professional approach to customer interactions
- Strong interpersonal, organisational, and time management skills
- High attention to detail and accuracy, even under pressure
- Critical thinking and strong problem-solving abilities
- Confidence working both independently and as part of a remote team
- The ability to handle sensitive or challenging conversations with assertiveness
- Commitment to meeting objectives and deadlines
Most importantly, you are flexible, dynamic, and ready to jump into complex situations without hesitation.
Skills & ExperienceProven background in customer service, 2+ years' experience within a utility supplier, consultancy, or brokerage, with strong knowledge of utility account management processes. Proficiency in Microsoft Office (Excel, Outlook, SharePoint) and experience using CRM systems—HubSpot experience is a plus.
Customer Support Executive in Guildford employer: Green Recruitment Company
Join a dynamic team in Guildford or Leamington Spa as a Customer Support Executive, where you'll be part of a supportive work culture that values adaptability and initiative. We offer opportunities for professional growth and development, ensuring you can thrive in your role while delivering exceptional service to our customers. With a focus on teamwork and a commitment to excellence, this is an ideal environment for those looking to make a meaningful impact in customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations during interviews and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help us feel more confident when handling tricky situations and objections during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation for the opportunity. It keeps us on their radar and shows our enthusiasm for the role.
We think you need these skills to ace Customer Support Executive in Guildford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and utility account management. We want to see how your skills align with the role, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve successfully handled a challenging customer situation.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, mention specific instances where you’ve tackled complex issues or improved processes. This will show us that you’re ready to jump into the dynamic environment we thrive in.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Green Recruitment Company
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've applied them in past roles. Think about specific examples where you went the extra mile for a customer or resolved a tricky situation.
✨Familiarise Yourself with Utility Processes
Since this role involves utility account management, make sure you understand the basics of the industry. Research common processes like onboarding, meter installations, and handling objections so you can speak confidently about them during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in previous jobs. Highlight your critical thinking and adaptability, especially in fast-paced environments, as these are key traits they're looking for.
✨Practice Your Communication Style
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and professionally. You might even want to role-play some challenging customer interactions to showcase your assertiveness and empathy.
