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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues across the UK.
- Company: Dynamic company focused on innovative IT solutions and teamwork.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to tech guru and make a real difference in your colleagues' work lives.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-focused attitude.
- Other info: Join a collaborative team with global reach and exciting career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a proactive First Level IT Support Specialist to provide reliable, high-quality technical support to colleagues across the UK. This is an excellent opportunity for someone who takes ownership, communicates clearly, and enjoys being the go-to person for everyday IT needs.
About the Role
In this position, you’ll act as the primary point of contact for all first-line IT queries, supporting users with hardware, software, access, and connectivity issues. You’ll work closely with the wider IT team—both in the UK and internationally—to ensure smooth operations, strong cybersecurity awareness, and the successful rollout of new systems. This hybrid role is based in Farnborough a few days per week, with the remainder of your time spent working from home.
Key Responsibilities
- Act as the first point of contact for IT support issues, including hardware, software, network, and user access queries.
- Provide both on-site and remote support to users in UK offices and project locations.
- Troubleshoot common issues with laptops, printers, email, VPN, Wi‑Fi, and shared drives.
- Escalate complex incidents to second‑level or central IT teams following agreed procedures.
- Set up, configure, and maintain laptops, mobile devices, and other IT equipment.
- Install and support approved applications (e.g., Microsoft 365, Teams, SharePoint, ERP tools).
- Maintain accurate IT asset inventory and support licence compliance.
- Assist with local network maintenance, office connectivity, and printer configurations.
- Ensure adherence to internal IT security policies and best practices.
- Collaborate with international IT teams on updates, software rollouts, and global initiatives.
- Log and track all support requests and resolutions through the IT ticketing system.
What You’ll Bring
- Experience in a first-line or service desk support role.
- Strong troubleshooting skills across Windows environments, Microsoft 365, and common office hardware.
- Clear communication skills and a customer‑focused mindset.
- Ability to manage multiple tasks, prioritise effectively, and escalate appropriately.
- A proactive attitude and willingness to learn and grow within the IT team.
Service Desk Specialist in Farnborough employer: Green Recruitment Company
Contact Detail:
Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist in Farnborough
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Desk Specialist role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support scenarios and practice your troubleshooting skills. Be ready to showcase your clear communication style and customer-focused mindset during the chat.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Service Desk Specialist in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first-line IT support. We want to see how you've tackled hardware and software issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Service Desk Specialist role. Share your proactive attitude and clear communication skills—these are key for us.
Show Off Your Troubleshooting Skills: In your application, mention specific troubleshooting scenarios you've faced. We love seeing how you’ve resolved common IT issues, especially with Windows environments and Microsoft 365.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Green Recruitment Company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of common hardware and software issues, especially those related to Windows environments and Microsoft 365. Being able to confidently discuss troubleshooting steps will show that you're ready to take ownership of IT queries.
✨Communicate Clearly
Since this role requires clear communication with colleagues, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to ensure you can convey your thoughts effectively during the interview.
✨Show Your Proactive Side
Prepare examples of times when you've taken initiative in previous roles. Whether it was resolving a recurring issue or suggesting improvements, demonstrating a proactive attitude will resonate well with the interviewers.
✨Familiarise Yourself with IT Security Practices
As cybersecurity is a key aspect of the role, make sure you understand basic IT security policies and best practices. Being able to discuss how you would adhere to these in your work will highlight your commitment to maintaining a secure environment.