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- Tasks: Engage with clients through various channels, ensuring top-notch support and service.
- Company: Join a pioneering cleantech company transforming energy markets.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a green industry.
- Other info: Dynamic team environment with a focus on innovation and sustainability.
- Why this job: Be at the forefront of client experience and technology in a sustainable sector.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
TGRC has partnered with an innovative cleantech company developing technology infrastructure for local, decentralised energy markets, connecting energy generation directly with consumption. Step into a front‑line role where client experience meets technology. You’ll own client interactions end‑to‑end, using modern CX platforms to deliver fast, accurate support while helping shape a smarter, more data‑driven approach to customer service.
Responsibilities:
- Handle client enquiries across phone, email, live chat, and ticketing channels, ensuring a consistent, client‑first experience at every touchpoint.
- Resolve client issues promptly and thoroughly, taking a structured approach to understanding the root cause before working toward a solution.
- Support client onboarding journeys by ensuring all communications are clear, proactive, and aligned with service expectations.
- Maintain accurate client records and interaction histories within CX and operational platforms (including Zendesk), ensuring data integrity for reporting, automation, and audit purposes.
- Draft and send client communications — including service updates, billing notifications, and issue resolution correspondence — in line with brand and regulatory standards.
- Escalate unresolved or complex issues to the Customer Service.
Client Service Agent employer: Green Recruitment Company
Contact Detail:
Green Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling client enquiries across various channels, it’s crucial to be clear and concise. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Client Service Agent
Some tips for your application 🫡
Show Your Passion for Client Service: When writing your application, let us see your enthusiasm for client service shine through! Share specific examples of how you've gone above and beyond to help clients in the past. We love seeing candidates who genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to fit the Client Service Agent role. Highlight relevant experience and skills that align with the job description. We want to know why you're the perfect fit for us, so don’t be shy about showcasing your strengths!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences concise. We appreciate well-structured applications that are easy to read, as it reflects your communication skills — a must-have for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Green Recruitment Company
✨Know Your Client Service Basics
Make sure you brush up on the fundamentals of client service. Understand how to handle enquiries across various channels like phone, email, and live chat. Be ready to discuss your experience with these platforms and how you ensure a client-first approach.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved client issues in the past. Highlight your structured approach to understanding root causes and how you worked towards effective solutions. This will demonstrate your ability to think critically and act decisively.
✨Familiarise Yourself with CX Platforms
Since the role involves using modern CX platforms like Zendesk, it’s a good idea to familiarise yourself with these tools. If you have experience with them, be ready to share specific instances where you used these platforms to enhance client interactions.
✨Communicate Clearly and Proactively
During the interview, practice clear and proactive communication. This is key for drafting client communications and ensuring service expectations are met. Show that you can convey information effectively and align with brand standards.